Michael Janelle
Oakland Park,FL
Summary
Qualified Software Quality Assurance Manager with a proven track record in leading teams and driving operational efficiency. Demonstrated ability to implement strategic initiatives that enhance productivity and foster growth. Known for utilizing strong leadership and communication skills to facilitate team collaboration and achieve organizational Demonstrated ability to manager teams on premises and remote, both domestic and international (India).
Overview
24
24
years of professional experience
Work History
Sr. Manager, Software Quality Assurance
Arise Virtual Solutions
08.2011 - Current
- Provided strong leadership to enhance team productivity and morale.
- Mentored junior staff members for skill development and career progression within the organization.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Proprietor
Alice Darling Secretarial Services, Inc.
09.2010 - Current
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Developed and managed relationships with vendors and suppliers.
- Entered income and expense details into business databases to track purchases and address variances.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Provided customer service on accounts and resolved problems.
Transcriptionist
Alice Darling Secretarial Services
01.2006 - 09.2015
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Strived to deliver transcribed documents to appropriate personnel on time to increase chances of future collaboration.
- Used headsets and transcribing software to take dictation of medical documents.
Software Quality Assurance Manager
AdShip
10.2008 - 10.2009
- Conducted root cause analysis on reported issues, providing actionable insights for effective remediation strategies.
- Identified areas of improvement in existing systems through comprehensive code reviews and risk analysis.
- Facilitated post-release reviews to identify areas for improvement and ensure continuous refinement of testing processes.
- Coordinated release activities, ensuring smooth deployment of high-quality software products into production environments.
- Mentored junior QA analysts in best practices for software testing, enhancing overall team performance.
- Improved software quality by implementing rigorous testing processes and quality assurance procedures.
Software Quality Assurance Manager
Venali
07.2006 - 08.2008
- Conducted root cause analysis on reported issues, providing actionable insights for effective remediation strategies.
- Facilitated post-release reviews to identify areas for improvement and ensure continuous refinement of testing processes.
- Maintained full compliance with industry regulations by staying current on updates and incorporating necessary changes into company processes promptly.
- Established strong quality control standards for consistent application throughout all projects.
- Mentored junior QA analysts in best practices for software testing, enhancing overall team performance.
- Reduced bug occurrence rates with thorough test planning and detailed test case development.
- Kept scripts and test cases updated with current requirements.
- Developed and maintained defect databases for known issues.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
Software Quality Assurance Manager
SportsLine/CBS Digital Media
08.2003 - 08.2006
- Facilitated post-release reviews to identify areas for improvement and ensure continuous refinement of testing processes.
- Established strong quality control standards for consistent application throughout all projects.
- Mentored junior QA analysts in best practices for software testing, enhancing overall team performance.
- Reduced bug occurrence rates with thorough test planning and detailed test case development.
- Improved software quality by implementing rigorous testing processes and quality assurance procedures.
- Documented testing procedures for developers and future testing use.
- Kept scripts and test cases updated with current requirements.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Developed and maintained defect databases for known issues.
- Incorporated delivery requirements into planning of testing schedules.
Software Quality Assurance Manager
CascadeWorks
01.2001 - 03.2003
- Boosted customer satisfaction by ensuring timely delivery of high-quality software products through effective management of QA resources.
- Established strong quality control standards for consistent application throughout all projects.
- Coordinated release activities, ensuring smooth deployment of high-quality software products into production environments.
- Streamlined communication between developers and testers, facilitating faster issue resolution.
- Mentored junior QA analysts in best practices for software testing, enhancing overall team performance.
- Reduced bug occurrence rates with thorough test planning and detailed test case development.
- Improved software quality by implementing rigorous testing processes and quality assurance procedures.
- Documented testing procedures for developers and future testing use.
- Kept scripts and test cases updated with current requirements.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Developed and maintained defect databases for known issues.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
Education
Bachelor of Arts - English
University of Massachusetts, Boston
Boston, MA12-1988
Skills
- Troubleshooting and problem resolution
- Data-driven decision-making
- Organizational improvement
- Reporting management
- Multitasking
- Resource Allocation
- Conflict Resolution
- Problem-solving abilities
- Reliability
- Professionalism
- Quality Control
- Adaptability
- Reporting and documenting
- Communication Skills
- Product Development
Timeline
Sr. Manager, Software Quality Assurance
Arise Virtual Solutions
08.2011 - Current
Proprietor
Alice Darling Secretarial Services, Inc.
09.2010 - Current
Software Quality Assurance Manager
AdShip
10.2008 - 10.2009
Software Quality Assurance Manager
Venali
07.2006 - 08.2008
Transcriptionist
Alice Darling Secretarial Services
01.2006 - 09.2015
Software Quality Assurance Manager
SportsLine/CBS Digital Media
08.2003 - 08.2006
Software Quality Assurance Manager
CascadeWorks
01.2001 - 03.2003
Bachelor of Arts - English
University of Massachusetts, Boston
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