Michael Jarrell

• Led initiative to increase Bill of Lading (BOL) scan compliance from 45% to 95–100% through targeted process improvements and training.

• Audited 50+ trailers for safety compliance weekly, documenting violations and driving corrective action to improve compliance rates.

• Liaised with external vendors to resolve shipment delays, improving on-time delivery rate and customer satisfaction scores.

• Researched and documented appointment details to accurately identify freight type, preventing operational delays and reducing downtime by 12.5% quarterly.

• Collaborated with STA Manager to optimize end-of-sort processes, using Excel to improve shift handoffs and streamline operations.

• Audited 100+ items daily for damage, hazmat accuracy, and quantity issues, improving packaging compliance.

• Conducted comprehensive analysis of appointment data using Excel, identifying and resolving inactive bookings, which reduced unutilized scheduled appointments by 15.1% and improved scheduling efficiency.

• Maintained visual merchandising compliance by ensuring shelves and displays matched corporate planograms, improving inventory visibility, and customer access.

• Trained and supervised teams of 3–4 associates, reinforcing safety standards, company policies, and customer service practices to drive operational consistency.

• Delivered exceptional customer service, increasing basket size by recommending complementary products, and supporting store sales goals.