Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper

MICHAEL J. BROWN

Wayne,MI

Summary

Accomplished multi-unit store manager with 20+ years of experience. Strong focus on customer service, inventory control, training, merchandising, program development, loss prevention, and sales. Results-oriented leader with a proactive approach that consistently exceeds company expectations. Known for attention to detail and a team-oriented mindset, prioritizing high-quality customer service and fostering strong client relations for sustained business growth. Skilled at swiftly identifying and implementing changes to enhance organizational processes. Proficient in MS Word, Excel, and PowerPoint. Self-motivated professional with a strong reputation for collaborating with top-level executives.

Overview

33
33
years of professional experience

Work History

Store Manager

Rally House
10.2024 - Current
  • Analyzed sales data for strategic planning and resource allocation.
  • Established a welcoming atmosphere to encourage repeat business.
  • Analyzed sales trends to adjust inventory orders for improved turnover.
  • Resolved customer complaints for improved store reputation and loyalty.
  • Motivated staff to achieve store goals for enhanced sales productivity.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Store Manager/area Training Manager

FIVE BELOW
01.2012 - 10.2024
  • Manager of area stores that generate $1.5 million+ annually
  • Manage all aspects of store operations focusing on profitability, customer service, inventory, marketing, and budgets
  • Manages, monitors, and reports on customer ratings and implements ideas for keeping an average rating of 85% and higher
  • Manages weekly inventory adjustments of incoming and outgoing product
  • Manages all training of new associates for the Greater Detroit area prior to their placement into a store
  • Assist in hiring and setup of new stores in North America
  • Facilitates store meetings and company communication to direct reports
  • Manage the purchasing needs of the store to ensure inventory levels are satisfying the customers
  • Manage all human resource needs such as recruiting, supervision, development, and evaluations to positively impact store operations
  • Manage merchandising initiatives to achieve optimal profitability such as product placement, tie-in merchandise, trends, and point of sales
  • Manage loss prevention processes to ensure minimal loss by conducting physical inventories, internal audits, and effective customer service skills
  • Act as a backup and assistant to the District Manager when needed by conducting peak visits to the district to ensure optimal operations, conducting conference calls, creating presentations, running district wide orientations, and recommending effective marketing and sale techniques
  • Required to be very organized with a strong attention to detail & strong problem solving skills

Multi Store Management /District Manager

BLOCKBUSTER VIDEO
01.1997 - 01.2012
  • Manager of two area stores that generate $1 million+ annually
  • Manage all aspects of store operations focusing on profitability, customer service, inventory, marketing, and budgets
  • Sales Priorities have been in the top 25% of the Midwest region for the last 12 months which means sales objectives have exceeded corporate budgeting
  • Nominated for the Iron Man Award in the Midwest Region
  • Awarded the exclusive CEO’s Leadership Award, distinguishing one among just 25 store managers nationally.
  • Consistently achieve 95% or higher secret shop scores
  • Increased profitability of underperforming stores by leveraging tailored customer service solutions.
  • Manage the purchasing needs of the store to ensure inventory levels are satisfying the customers
  • Manage all human resource needs such as recruiting, hiring, training, team meetings, development, and evaluations to positively impact store operations

DEPARTMENT MANAGER

MERVYNS
01.1992 - 01.1997
  • Managed various departments to ensure profitability
  • Managed all aspects of the department including customer service needs, marketing selections, inventory requirements, and employee motivation
  • Managed inventory levels to ensure product availability by performing receiving functions, stocking functions, and presentations objectives are being met
  • Managed hiring and interviewing processes to ensure proper staffing levels
  • Managed schedule vs
  • Work load report to ensure optimal customer satisfaction and to also ensure we met staff budgeting requirements
  • Supervised the associates in meeting goals such as sales, credit card applications, and customer service scores
  • Lead store meetings and ensure goals and action plans are being met
  • Managed the ad set process to ensure company accuracy goals were being achieved

Education

HIGH SCHOOL DIPLOMA -

REDFORD UNION HIGH SCHOOL
Redford, MI

BUSINESS MANAGEMENT COURSES -

OAKLAND COMMUNITY COLLEGE
Farmington Hills, MI

CERTIFICATE - LOSS PREVENTION TECHNIQUES

WICKLANDER-ZULAWSKI
Baltimore, MD

Skills

  • Customer Management
  • Performance Management
  • Problem Solving
  • Communication
  • Loss Prevention
  • Team Building
  • Customer Service/Loyalty
  • Time Management

Timeline

Store Manager

Rally House
10.2024 - Current

Store Manager/area Training Manager

FIVE BELOW
01.2012 - 10.2024

Multi Store Management /District Manager

BLOCKBUSTER VIDEO
01.1997 - 01.2012

DEPARTMENT MANAGER

MERVYNS
01.1992 - 01.1997

HIGH SCHOOL DIPLOMA -

REDFORD UNION HIGH SCHOOL

BUSINESS MANAGEMENT COURSES -

OAKLAND COMMUNITY COLLEGE

CERTIFICATE - LOSS PREVENTION TECHNIQUES

WICKLANDER-ZULAWSKI

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