MICHAEL J. CARROLL
TOANO,VA
Summary
Responsible and ambitious college student seeking full time employment as a Custodian
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
3
3
years of professional experience
Work History
Part time sales associate
Converse Factory Store
Williamsburg, VA
01.2024 - Current
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered incoming telephone calls to provide store, products and services information.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ticketed, arranged and displayed merchandise to promote sales.
- Attended weekly team meetings to review performance goals and objectives.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Recommended, selected and located merchandise based on customer desires.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Developed promotional strategies to increase sales volume.
Go Karts Plus
Williamsburg, VA
03.2022 - Current
- Responsible for opening and closing procedures of go kart tracks and arcade
- Prepare karts for customer use
- Communicate with adults and children explaining the proper use of rides and karts
- Maintain and clean and safe work environment to ensure the safety of customers
- Oversee arcade, distribute prizes
- Clean games, karts, and rest rooms
Amusement Park Employee
Go karts Plus
Williamsburg, VA
03.2022 - 08.2024
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Delivered crucial safety information to patrons and checked machinery before starting rides.
- Managed park booths by conducting games, awarding prizes and collecting tickets.
- Communicated effectively with other departments regarding performance issues.
- Sold tickets and collected additional fees from customers for special services.
- Responded promptly to ride malfunctions, implementing emergency procedures when necessary.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Operated control panels for ride systems and monitored audio and visual equipment.
- Trained new ride operators on operational procedures and safety practices.
- Handed out fliers and announced information to patrons to generate interest in new attractions and rides.
- Checked seatbelts of riders to maximize safety and manage risk.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
Education
High School Diploma - College Prep, Veterinary and Construction
Warhill High School
Williamsburg, VA05.2023
Construction
New Horizons
Newport News, VA05-2022
Some College (No Degree) - Liberal Arts
Virginia Peninsula Community College
Williamsburg, VASkills
- Retail loss prevention
- Upselling
- Cash handling accuracy
- Client service
- Cash register operation
- Problem-solving
- Verbal and written communication
- Reliable and punctual
- Sales strategies
- Product sales
- Friendly and outgoing
- Sales training
- Inventory control
- Customer needs assessment
- Positive and professional
- Safety and compliance
- Heavy lifting
- Multitasking and organization
- Basic carpentry
- Measuring and leveling
- OSHA
- Construction
- Power tool operation
Volunteer Experience
Waters Edge Church, Yorktown, VA, Two year participant in annual Love Week activities contributing to the community, Assisted in setting up Williamsburg campus for weekly church services, Volunteer for special church events and activities
Timeline
Part time sales associate
Converse Factory Store
01.2024 - Current
Amusement Park Employee
Go karts Plus
03.2022 - 08.2024
Go Karts Plus
03.2022 - Current
High School Diploma - College Prep, Veterinary and Construction
Warhill High School
Construction
New Horizons
Some College (No Degree) - Liberal Arts
Virginia Peninsula Community College