MICHAEL J. DAVIS
Lawrenceville,GA
Summary
Results-driven sales and business development leader with 20+ years of experience in merchant services, revenue growth, account management, and operations. Proven ability to exceed sales targets, expand market share, develop strategic partnerships, and lead high-performing teams. Experienced in consultative selling, contract negotiation, territory management, and process improvement, with a strong record of delivering measurable business results.
Overview
37
37
years of professional experience
Work History
Business Consultant
FISERV
Atlanta, GA
06.2020 - Current
- Ranked in the top 25% of Eastern Region in total recurring revenue in 2021.
- Achieved 120% of total revenue goal over a rolling 12-month period.
- Ranked #15 in the Eastern Region in 2020, generating more than $5 million in net sales for the book of business.
- Developed business opportunities and revenue through merchant services, payment processing solutions, referral partnerships, and strategic prospecting.
- Partnered with Restaurant Depot leadership and referral teams to train staff, drive sales, and monitor performance.
- Mentored three Business Consultants, providing performance updates to the Director monthly.
- Installed equipment for new merchant clients during onboarding process, achieving 85% completion rate.
Assistant Vice President (AVP), Business Consultant
BANK OF AMERICA MERCHANT SERVICES
Atlanta, GA
03.2013 - 06.2020
- Consistently achieved more than 100% of assigned sales quotas throughout tenure.
- Managed territory development, drove merchant services sales, and nurtured client relationships to enhance revenue growth.
- Established partnerships across 13 banking centers, generating referrals that contributed to achieving sales objectives.
- Mentored six Business Consultants and coached bankers and tellers on identifying merchant services opportunities.
- Collaborated with banking center managers, loan officers, financial advisors, and small business bankers to create and implement tailored payment solutions.
- Supported merchant onboarding, product activation, and point-of-sale (POS) training.
- Received a strong recommendation from Matt Keith, Senior Vice President and Consumer Market Manager for Georgia.
Sales Director
FIRST NATIONAL PROCESSING, INC.
Atlanta, GA
03.2000 - 01.2013
- Directed a 15-person sales team specializing in POS systems and payment gateway accounts, overseeing business development, account performance, and daily sales operations.
- Increased merchant services performance from 69.9% to 100% against the targeted objective.
- Developed targeted strategies to capture market share among small and midsize businesses across the Southeast.
- Recruited, trained, and coached employees, enhancing team capabilities to achieve sales objectives.
- Implemented management training and performance improvement programs, fostering accountability and boosting team morale.
- Improved workflow, communication, and operational performance to address errors and support production goals.
Floor Closer
CAREY PAUL HONDA
Snellville, GA
03.1998 - 02.2000
- Advanced from Sales Consultant to Floor Closer due to exceptional sales performance and demonstrated leadership.
- Exceeded first-year vehicle sales goals by 100% and sold up to 20 vehicles per month, exceeding established goals by 150%.
- Trained and mentored new sales representatives in prospecting, customer engagement, and effective sales techniques, enhancing team capabilities.
- Negotiated competitive financing options with lending institutions to facilitate vehicle purchases, improving customer satisfaction.
Director of Operations
ATLANTA BILLING SYSTEMS
Lawrenceville, GA
06.1996 - 02.1998
- Promoted to Director of Operations, overseeing production, billing systems, purchasing, inventory, shipping and receiving, account management, and technical support.
- Implemented production improvements that increased quality performance from 87% to 107% or better against established benchmarks.
- Redesigned warehouse operations and introduced a color-coded inventory system, reducing picking errors by 55% and improving on-time deliveries.
- Supervised 100 employees across two shifts, including departmental managers, supervisors, and team leaders, ensuring operational efficiency.
- Negotiated vendor pricing for hardware, software, and peripherals, resulting in cost reductions.
- Introduced workplace safety procedures that significantly reduced job-related injuries.
- Partnered with medical and dental clients to resolve billing and claims issues and improve customer retention.
Operations Manager
ATLANTA BILLING SYSTEMS
Lawrenceville, GA
01.1995 - 06.1996
- Promoted to Director of Operations, overseeing production, billing systems, purchasing, inventory, shipping and receiving, account management, and technical support.
- Supervised approximately 100 employees across two shifts, including departmental managers, supervisors, and team leaders.
- Implemented production improvements that increased quality performance from 87% to 107% or better against established benchmarks.
- Redesigned warehouse operations and introduced a color-coded inventory system, reducing picking errors by 55% and improving on-time deliveries.
- Negotiated vendor pricing for hardware, software, and peripherals, achieving cost reductions.
- Introduced workplace safety procedures, leading to a significant decrease in job-related injuries.
- Partnered with medical and dental clients to resolve billing and claims issues and improve customer retention.
Assistant Manager / Technical Support / Customer Service Specialist
SCIENTIFIC ATLANTA
Lawrenceville, GA
01.1991 - 01.1996
- Managed major accounts, including General Electric, Johnson Controls, Kroger, and A&P, ensuring accurate inventory control valued at $3 million to $4 million.
- Named Employee of the Month in February 1995 for outstanding service supervising the General Electric account.
- Managed installation, troubleshooting, maintenance, and repair of high-technology equipment across more than 8,000 field sites.
- Increased repair efficiency and reduced errors, generating savings exceeding $200,000.
- Streamlined scheduling and dispatch operations, achieving a reduction in shipping costs by $80,000.
- Coordinated domestic and international shipping through distribution centers in Paris and Hong Kong, optimizing logistics processes.
Shipping/Receiving Supervisor
GENERAL PARCEL SERVICE
Norcross, GA
01.1990 - 01.1991
- Supervised shipping, receiving, sorting, loading, and delivery coordination across metro Atlanta, ensuring timely and accurate distribution of goods.
- Trained employees on safety protocols and conducted hazardous materials (HAZMAT) presentations to enhance workplace safety awareness.
- Supervised receiving dock operations at General Parcel Service.
- Verified inbound shipments against bills of lading and packing lists.
- Inspected freight for damage, shortages, and labeling errors.
Education
Associate of Arts - Business Administration
HINDS COMMUNITY COLLEGE
Utica, MSSkills
- Merchant Services
- Business Development
- Revenue Growth
- Sales Leadership
- Account Management
- Strategic Prospecting
- Customer retention
- Territory Management
- Contract Negotiation
- Team Development
- POS Systems
- Technical: POS equipment installation, hardware and software troubleshooting, system upgrades, database transfers, network mapping, system configuration, and technical support
- Software: Salesforce, Microsoft Office Suite, ClientLine, SNAP, FoxPro, Apprise, LexisNexis, PaperPort, and other sales, payment processing, and business applications
- Operational Excellence
- Process Improvement
- Employee evaluation
Personal Information
Title: SALES MANAGEMENT
Timeline
Business Consultant
FISERV
06.2020 - Current
Assistant Vice President (AVP), Business Consultant
BANK OF AMERICA MERCHANT SERVICES
03.2013 - 06.2020
Sales Director
FIRST NATIONAL PROCESSING, INC.
03.2000 - 01.2013
Floor Closer
CAREY PAUL HONDA
03.1998 - 02.2000
Director of Operations
ATLANTA BILLING SYSTEMS
06.1996 - 02.1998
Operations Manager
ATLANTA BILLING SYSTEMS
01.1995 - 06.1996
Assistant Manager / Technical Support / Customer Service Specialist
SCIENTIFIC ATLANTA
01.1991 - 01.1996
Shipping/Receiving Supervisor
GENERAL PARCEL SERVICE
01.1990 - 01.1991
Associate of Arts - Business Administration
HINDS COMMUNITY COLLEGE