Summary
Overview
Work History
Skills
Timeline
Generic

Michael Jenkins

Brockton,MA

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing department and employee needs. Effectively oversee, discipline and motivate officers to better protect and serve area residents. Monitor field operations to optimize behaviors and minimize protocol violations. Skilled at relating to team members, administrators and general public with good interpersonal communication skills. Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities. Qualified Sergeant with over 35 years of experience in law enforcement roles. Excellent leadership, decision-making and records management abilities. Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Dedicated and proactive professional with specialized training. Offering 35 years of experience in governmental setting. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable Sergeant with strong ability multitasking. Offering Highly organized, proactive and punctual with team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

38
38
years of professional experience

Work History

Sergeant

Ma. DOC
Boston, MA
10.1987 - Current
  • Maintained clear and open communications with facility areas to support safe operations.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Facilitated reductions in inmate disturbances and incidents by [Number]% to increase facility safety.
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment.
  • Maintained records and logs of man hours, materials and equipment used.
  • Conducted routine and emergency head counts.
  • Observed and directed inmates during recreation, visits, telephone and shower time.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Performed administrative duties to maintain appropriate records of accounted inmates.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Complied with Standard Emergency Health Response Plan, including having written plan in place.
  • Safely transported inmates to and from work sites.
  • Recommended changes in procedures to emphasize officer safety.
  • Maintained daily logs of shift activity.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Implemented defensive tactics and physical restraints to maintain safety and security of Pre Release facility.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
  • Processed all required forms for new facility admissions and submitted copies to maintain official records.
  • Conducted internal security checks to ascertain inmate safety.
  • Attended regular trainings and maintained appropriate certifications.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.

Facility Training Officer

Ma. DOC
  • Organized key training sessions and qualifications for personnel.
  • Mentored specific employees on areas in need of improvement.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
  • Performed as company-wide subject matter expert for training matters.
  • Created and utilized successful lesson plans to train on outlined material.

Operations Sergeant

MA. DOC
  • Prepared detailed written reports and formulated policy and guidance for use of subordinate staff.
  • Directed deployment planning and tasking.
  • Drafted reports and led presentations to inform upper management of operational inefficiencies and recommended improvements.
  • Trained Staff on responsibilities and procedures.
  • Ascertained security deficiencies to merge and align security requirements.
  • Directed staffing resources to facilitate rotational assignments.
  • Supervised deployment planning and tasking.
  • Identified security deficiencies to merge and streamline security requirements.

Shift Commander

MA. DOC
  • Delegated tasks to employees and monitored activities and task completion.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Managed administrative needs of group, including recordkeeping and report writing, with team.
  • Upheld department standards and compliance requirements for operations.
  • Collaborated with facility commanders to maintain consistency in all operations.

Skills

  • Supervision and Mentoring
  • Safety Standard Enforcement
  • Conduct Standards
  • Field Training
  • Verbal Reports
  • Discipline and Focus
  • Professional Development Tasks
  • Good Work Ethic
  • Organizational Skills

Timeline

Sergeant

Ma. DOC
10.1987 - Current

Facility Training Officer

Ma. DOC

Operations Sergeant

MA. DOC

Shift Commander

MA. DOC
Michael Jenkins