Open To Work
Michael Jenkins
Ringgold,GA
Work Preference
Summary
Professional IT Network Support Technician seeking a career growth opportunity where it is possible to develop greater skills in network engineering and administration. Have been providing end user support, hardware installation/maintenance support, and System Admin duties for 28 years.
Professional with strong background in network engineering, bringing practical experience and ability to deliver impactful solutions. Skilled in configuring, managing, and optimizing network systems with focus on security and efficiency. Known for fostering team collaboration and adaptability to meet changing demands. Reliable and results-driven with keen understanding of network protocols, troubleshooting, and infrastructure design.
Experienced with network configuration, security management, and performance optimization. Utilizes advanced troubleshooting techniques to resolve complex network issues efficiently. Strong understanding of network protocols and infrastructure management, ensuring robust and secure network operations.
Overview
28
28
years of professional experience
Work History
Network Engineer
In-Telecom (Realm Connect)
Calhoun
08.2022 - Current
- Troubleshooting network problems, System monitoring
- Surveillance camera and access systems Ubiquity Unifi
- Network and Office 365 admin support
- Designed and implemented network infrastructure to enhance connectivity and performance.
- Developed and maintained comprehensive documentation for network configurations and procedures.
System Administrator / Network Administrator
Suzuki Manufacturing of America Company (SMAC)
Rome
12.2019 - 08.2022
- Troubleshooting network problems, System monitoring
- Support for PCs, printers, network, wireless, and telephones.
- Hardware technician
- VMware and server management
- Manage 14 severs of which 10 are virtual servers.
- Design and implement changes to hardware and network.
- Analyze and suggest changes to improve efficiency
- Managed server configurations and upgrades to optimize system performance.
- Developed disaster recovery plans to mitigate risks associated with data loss.
- Evaluated new technologies for potential integration into existing infrastructure, driving innovation.
- Led initiatives to streamline processes, resulting in increased operational efficiency and effectiveness.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Managed onboarding and offboarding of employees.
IT Support Engineer
Priority Ambulance
Chattanooga
04.2019 - 12.2019
- Setting up desktops, Mobile Gateways (OMG)
- Troubleshooting network problems, System monitoring
- Support for PCs, printers, network, wireless, and telephones. Hardware technician
- Projects included OMG (onboard Mobile Gateway) deployment, Office deployment, Domain Migrations
- Resolved technical issues for end-users, ensuring seamless operation of critical systems.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
Desktop Level II Technician
J&J Flooring Group
Dalton
03.2012 - 04.2019
- Setting up desk tops SCCM deployment and asset management
- Troubleshooting network problems, System monitoring
- Support for PCs, printers, network, wireless, and telephones. Hardware technician
- Projects included MAC Laptop setup, Office deployment, Cisco Unity phone system upgrade, Domain Migrations
- Diagnosed and resolved technical issues related to flooring products and installations effectively.
Desktop Level II Technician Consultant
Alstom Power
Chattanooga
09.2010 - 03.2012
- Setting up desk tops
- Troubleshooting network problems, System monitoring
- Support for PCs, printers, network, wireless, and telephones. Hardware technician
- Projects included Copier migration, asset management and Pc Deployment.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested systems, noting issues and completing preventive maintenance.
Education
Bachelor of Science - Information Technology Network Administration
WGU of Tenn
Salt Lake City, UT06-2023
Associate of Applied Technologies Degree - Networking Specialization
Northwestern Technical College
Lafayette, Georgia01-2002
Skills
- Network configuration
- Network Troubleshooting Abilities
- IP services
- Network troubleshooting
- Wireless networks troubleshooting
- Access control
- Network security
- Hardware installation
Timeline
Network Engineer
In-Telecom (Realm Connect)
08.2022 - Current
System Administrator / Network Administrator
Suzuki Manufacturing of America Company (SMAC)
12.2019 - 08.2022
IT Support Engineer
Priority Ambulance
04.2019 - 12.2019
Desktop Level II Technician
J&J Flooring Group
03.2012 - 04.2019
Desktop Level II Technician Consultant
Alstom Power
09.2010 - 03.2012
Bachelor of Science - Information Technology Network Administration
WGU of Tenn
Associate of Applied Technologies Degree - Networking Specialization
Northwestern Technical College