Summary
Overview
Work History
Education
Skills
Timeline
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MICHAEL JENNINGS

Etowah,TN

Summary

Adept at enhancing customer satisfaction and streamlining warehouse operations, I excelled in roles at Daikin and Johnstone Supply. My expertise in sales performance analysis and leadership significantly boosted team efficiency. Known for my multitasking abilities and fostering a positive workplace culture, I consistently improved service quality and operational productivity.

Overview

7
7
years of professional experience

Work History

COUNTER SALES

Johnstone Supply
09.2024 - Current
  • Increased customer satisfaction by providing efficient and knowledgeable service in counter sales.
  • Participated in regular team meetings to discuss strategies for improving counter sales performance.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Production Line Operator

DENSO Manufacturing Tennessee
07.2023 - 09.2024
  • Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
  • Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
  • Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines.
  • Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problemsolving.
  • Assisted in training new hires on machine operation procedures, ensuring they were well-prepared for their roles as Production Line Operators.
  • Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
  • Documented all production-related activities and records, ensuring accurate data for reporting and analysis purposes.

CSR, Sales

Daikin
10.2017 - 05.2023
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Maintained a clean and organized store environment, enhancing the overall experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Education

High School Diploma -

DEL CITY HIGH
DEL CITY OKLAHOMA
05-1993

Skills

  • Warranty sales
  • Sales performance analysis
  • Processing sales
  • Loading and unloading
  • Shipping and receiving
  • Warehouse operations
  • Material handling
  • Order picking
  • Order picking and processing
  • Punctual and reliable
  • Team motivation
  • Mentoring
  • Safety processes and procedures
  • SOP adherence
  • Leadership
  • Multitasking Abilities
  • Team building

Timeline

COUNTER SALES

Johnstone Supply
09.2024 - Current

Production Line Operator

DENSO Manufacturing Tennessee
07.2023 - 09.2024

CSR, Sales

Daikin
10.2017 - 05.2023

High School Diploma -

DEL CITY HIGH

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MICHAEL JENNINGS