Michael Jhosep Cartaño
Waianae,HI
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Hardworking and responsible with a desire to expand my food and wine knowledge.
Overview
9
9
years of professional experience
Work History
SERVER
The Docks Restaurant and Raw Bar
02.2024 - 09.2025
- Delivered exceptional customer service to enhance guest satisfaction and retention.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Trained new servers on menu offerings, service protocols, and restaurant standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Contributed to a 10% sales uplift by identifying key market opportunities and implementing targeted sales strategies.
SERVER
Hurricane Hole
12.2021 - 02.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved customer complaints promptly to uphold restaurant reputation and guest loyalty.
SERVER
MisoHappy / Thai Island Restaurant
03.2020 - 01.2022
FRONT DESK / GUEST RELATION AGENT
Southernmost Beach Resort Key West
01.2018 - 03.2020
- Supervised front desk operations, ensuring exceptional guest experiences and service delivery.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered guest telephone calls promptly and appropriately handled needs.
- Trained and mentored new front desk associates on systems and customer service standards.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints promptly, maintaining high satisfaction levels in a fast-paced environment.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Food Prep Cooking Assistant
Eataly NYC Flatiron
06.2017 - 01.2018
SERVER
Marriot Hotel
05.2016 - 06.2017
Education
Bachelor of Science - Hotel And Restaurant Management
Colegio De San Juan De Letran Calamba
Calamba Laguna, Philippines03.2016
Skills
- Strong work ethic
- Suggestive Selling
- Food Safety Understanding
- Exceptional customer service
- Cleanliness standards
- Hospitality service expertise
- Team collaboration
- Multitasking and organization
Timeline
SERVER
The Docks Restaurant and Raw Bar
02.2024 - 09.2025
SERVER
Hurricane Hole
12.2021 - 02.2024
SERVER
MisoHappy / Thai Island Restaurant
03.2020 - 01.2022
FRONT DESK / GUEST RELATION AGENT
Southernmost Beach Resort Key West
01.2018 - 03.2020
Food Prep Cooking Assistant
Eataly NYC Flatiron
06.2017 - 01.2018
SERVER
Marriot Hotel
05.2016 - 06.2017
Bachelor of Science - Hotel And Restaurant Management
Colegio De San Juan De Letran Calamba