Michael J Lamson
Pottstown,PA
Summary
Dynamic professional with a strong foundation in customer service and logistics management. Experience in coordinating dispatch for diverse fleets, optimizing routes for efficiency, and ensuring compliance with safety regulations. Committed to leveraging problem-solving skills to enhance operational effectiveness and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Transportation Dispatcher
Wawa
Media, Pennsylvania
03.2022 - 05.2023
- Managed daily dispatch operations for fleet of over 100 vehicles and drivers, ensuring timely and accurate deliveries.
- Utilized routing software to optimize delivery routes, enhancing efficiency and reducing delivery times.
- Communicated effectively with drivers to ensure route, hours of service and DOT compliance including safety standards.
- Monitored vehicle status and resolved issues in real-time using dispatch software.
- Tracked shipments with GPS technology to provide real-time updates to customers.
- Ensured compliance with federal motor carrier safety regulations through regular audits while following and obeying the collective bargaining agreement.
- Analyzed daily freight volumes to allocate resources effectively, supporting operational goals and service quality.
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
- Coordinated transportation schedules for timely deliveries across multiple locations.
Inside Sales and Transportation
To-Jo Mushrooms, Inc.
Avondale, USA
12.2009 - 07.2021
- Oversaw the confirmation of all purchase orders and duties required to successfully distribute fresh and processed produce across the contiguous US.
- Communicated closely with operations to fulfill orders, load trucks logistically and in a timely fashion.
- Coordinated dispatch of fleet of over 30 drivers, ensuring timely completion of daily tasks and efficient management of backload pickups and deliveries.
- Secured additional outside freight to optimize trailer space utilization.
- Collaborated with sales team to identify customer concerns and proactively address potential issues, strengthening relationships.
- Acquired materials and developed strong vendor relationships.
- Assisted in organizing routine truck maintenance, resolving breakdowns, and keeping drivers up to date with Federal laws and regulations.
Education
BS - Business Administration
St. Joseph’s University
Philadelphia, PASkills
- Routing optimization
- Industry-specific software
- Problem solving
- Attention to detail
- Time management techniques
- Leadership
- Decision making
- Team collaboration
- Adaptability in fast-paced environments
- Verbal and written communication
Leadership Experience
- Selected and graduated from PMA’s Emerging Leaders Program, 2013
- Recipient of To-Jo Mushrooms core value award for being 'Passionate about Customer Service'
Timeline
Transportation Dispatcher
Wawa
03.2022 - 05.2023
Inside Sales and Transportation
To-Jo Mushrooms, Inc.
12.2009 - 07.2021
BS - Business Administration
St. Joseph’s University