Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael J. Marra

Strasburg

Summary

Organized and dependable individual with success at managing multiple priorities with a positive attitude, and the willingness to take on added responsibilities.

Overview

9
9
years of professional experience

Work History

Document Destruction Associate

Trueshred, Secure Commercial Paper Shredding
07.2022 - Current
  • Route planning and daily scheduling of clients services
  • Operation of shredding equipment for onsite destruction of confidential paper material.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Improved pick up service times with implementation of streamlined communication.
  • Built customer loyalty and retention by providing excellent customer experience.

Wine Server

Aspendale Winery at the Barn
04.2022 - 09.2023
  • Served as a knowledgeable resource for guests seeking advice on selecting appropriate wines for special occasions or gifts.
  • Balanced the needs of multiple tables simultaneously while maintaining a high level of attentiveness and efficiency.
  • Maintained an organized and visually appealing wine display, attracting customers'' attention and promoting sales.
  • Enhanced customer experiences by providing personalized wine recommendations based on individual preferences and meal choices.
  • Provided exceptional customer service by attentively listening to guests'' needs and promptly addressing any concerns or requests.
  • Maintained clean and organized bar area.

Food Service Assistant

Market 32 Grocery Store & Pharmacy
03.2020 - 05.2022
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
  • Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
  • Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
  • Managed cash transactions efficiently and accurately, ensuring an organized financial process for the establishment.
  • Monitored food preparation and offered feedback on portion size and presentation.

Kitchen Assistant

Christendom College
08.2018 - 05.2022
  • Assisted chefs in food preparation tasks, resulting in timely meal service.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.

Dining Waitstaff Host/Trainor

Coburg Village, Lutheran Care Network
04.2016 - 08.2021
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Education

Bachelor of Arts - History

Christendom College
Front Royal, VA
05.2022

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer interaction
  • Courteous and professional
  • Honest and dependable

Timeline

Document Destruction Associate

Trueshred, Secure Commercial Paper Shredding
07.2022 - Current

Wine Server

Aspendale Winery at the Barn
04.2022 - 09.2023

Food Service Assistant

Market 32 Grocery Store & Pharmacy
03.2020 - 05.2022

Kitchen Assistant

Christendom College
08.2018 - 05.2022

Dining Waitstaff Host/Trainor

Coburg Village, Lutheran Care Network
04.2016 - 08.2021

Bachelor of Arts - History

Christendom College

Similar Profiles

CREATE PROFILE