Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michael J. McDonald Jr.

Baltimore,MD

Summary

Results-driven and accomplished District Manager with a proven track record of spearheading strategic initiatives and driving profitable growth within diverse markets. Seeking a challenging leadership position within a dynamic organization where my exceptional leadership acumen, extensive industry knowledge, and exceptional team-building skills can be leveraged to optimize operational efficiency and revenue generation. As a visionary leader, my objective is to cultivate a high-performance culture and forge strong partnerships, while consistently exceeding targets and fostering sustainable long-term success. Committed to delivering exceptional customer experiences and maintaining a sharp focus on market trends and competitor analysis to position the company as an industry leader.

Highly accomplished and results-driven professional with over 12 years of successful management experience spanning diverse sectors of retail and financial services. Demonstrated expertise as a District Manager, overseeing up to 37 stores/branches simultaneously for 10 years. Proven track record of achieving exceptional outcomes in every position and market. Skilled in revitalizing and transforming underperforming districts, elevating them to top-ranking status through strategic leadership and tactical execution. With a proven ability to navigate dynamic business environments, I am equipped to drive operational excellence, optimize profitability, and foster a high-performance culture within the organization. Looking forward to leveraging my vast experience and leadership skills to contribute to the continued success of a visionary company.

Overview

15
15
years of professional experience

Work History

Regional Service Manager

LG Electronics Inc
01.2020 - Current
  • Oversaw inventory control measures within the region, reducing excess stock while maintaining adequate supplies for efficient operations.
  • Reduced customer complaints and improved satisfaction rates through proactive problem resolution and clear communication.
  • Supported cross-functional teams in the successful execution of large-scale projects, ensuring seamless integration of regional service efforts.
  • Served as a liaison between headquarters and field staff, facilitating open communication channels for streamlined decision-making processes.

District Manager/Sr Dist Training Manager

Acceptance Now
09.2013 - 01.2020
  • Led 3 different markets for this retail customer credit provider after being recruited by the RVP - expanded from 12 stores in Philadelphia to 26 in the VA Beach market
  • Directly accountable for every aspect of every district, as well as a collections office and 3 collections vehicles
  • Led teams of up to 120, including 26 general managers
  • Promoted twice to larger, higher-volume districts (with pay increases) after success in the previous market
  • Improved sales and key metrics in every district - averaged 8% sales growth with the #1 conversion rate
  • Rebuilt a broken, bottom-ranked Philadelphia district - improved from negative to positive profit
  • Led the Virginia Beach market to 1st in the region (7 districts) for total sales and profit contribution
  • Drove all 3 districts to 1st in the region for customer delinquency rate - a top priority in the company
  • Established strong relationships with several furniture retailers, particularly Bob's Discount Furniture
  • Selected as 1 of only 3 DMs in the entire company (out of 150) to pilot a new program with Lowe's
  • Tested the Lowe's initiative in 5 stores - hired 25 staff and merchandised each store within 30 days
  • Hired and on boarded 30+ store managers, assistant managers, and service associates externally
  • Developed and promoted 1 new district manager and 10 store managers internally
  • Successfully managed the Philadelphia district for this retail customer credit provider, achieving significant improvements in sales and profitability
  • Oversaw 12 stores and a collections office, leading a team of 80 employees, including 12 general managers
  • Implemented strategic initiatives that resulted in an average of 7% sales growth and improved customer delinquency rates
  • Developed strong partnerships with key furniture retailers, playing a pivotal role in driving business growth
  • Proactively identified areas for improvement and implemented targeted action plans to enhance operational efficiency and customer satisfaction
  • Mentored and coached store managers, fostering a high-performance culture and contributing to the career growth of several team members

Overnight Manager/Store Manager

Walmart
06.2010 - 04.2013
  • Presented technology solutions to clients, effectively addressing their business needs and enhancing customer satisfaction
  • Led a process improvement initiative resulting in an impressive 35% increase in sales close rates, optimizing overall sales performance
  • Progressed through various roles, demonstrating exceptional leadership and dedication, from management trainee to store manager, senior store manager, sales manager in training, acting sales manager, and overnight manager
  • Provided strong leadership and guidance to a team of up to 200 employees in the Philadelphia market, overseeing and supporting up to 7 Assistant Managers
  • Instrumental in driving substantial growth, doubling the sales revenue of the Philadelphia location from $11M to $20M
  • Recognized for outstanding performance with multiple 'Manager of the Month' awards, including an impressive tally of 4 awards within a 9-month period in 2013
  • Consistently achieved increased comp sales year on year, while significantly enhancing various operational metrics
  • Set and maintained high standards across all areas, achieving an exceptional average mystery shop score of 96%
  • Pioneered growth in key performance areas, leading the region in wireless attachment, battery attachment, warranties, and no-contract wireless sales growth
  • Distinguished with an award for the highest wireless warranty attachment rate in the entire central division, while managing the electronics department
  • Implemented robust loss prevention strategies, successfully reducing shrink from 2.7% to consistently less than 1.9%
  • Played a vital role in talent development, promoting 1 new Store Manager Trainee, 2 Sales Manager Trainers, and 18 Assistant Store Managers
  • Previous retail experience as a top-tier Sales Manager for Walmart, garnering several awards in recognition of exceptional performance

Education

BACHELOR DEGREE - Applied Science in Business Management, Marketing

PIERCE COLLEGE
05.2010

Skills

  • Management
  • Proficient in Strategic Direction
  • Tactical execution
  • Performance Turnaround
  • Revenue Optimization
  • Operational improvement
  • Business acumen
  • Multi-Unit Management
  • Strategic Development
  • Forecasting
  • Budgeting
  • P&L management
  • Payroll administration
  • Labor administration
  • Talent recruitment
  • Training
  • Retention
  • Leadership development
  • Project management
  • Operational excellence
  • Profitability optimization
  • High-performance culture

Accomplishments

Turned around five districts. Imported performance. Trained and promoted multiple managers

Timeline

Regional Service Manager

LG Electronics Inc
01.2020 - Current

District Manager/Sr Dist Training Manager

Acceptance Now
09.2013 - 01.2020

Overnight Manager/Store Manager

Walmart
06.2010 - 04.2013

BACHELOR DEGREE - Applied Science in Business Management, Marketing

PIERCE COLLEGE

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Michael J. McDonald Jr.