Michael J. Ngbakoua
Gaithersburg,MD
Summary
I am a detailed-oriented security officer with 20+ years of physical security experience, and 5+ years of technology information and cybersecurity. I possess excellent self-control and a level head in difficult situations. I am always on the ready with my strong observation, communication, and crime prevention skills to ensure safety of people and environment. I have excelled at being a security supervisor, setting an example of professionalism, teamwork, leadership, sobriety and managing security risks with ease.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Spanish/French Interpreter
Liberty Language services
Silver Spring, MD
01.2005 - Current
- Assist friends, family and neighbors with interpretation and translation of immigration documents and accompany them to court hearings.
- Establish trust with clients by being a cultural broker using cultural sensitivity with interpretations and accuracy with various Spanish dialects.
- Provide approximately 345 hours of interpretation support during immigration related court hearings.
- Translated approximately 2300 pages of official immigration related documentation for Citizenship, Resident Alien and Workers Permit applications.
- Interpret for individuals of different ages and different Hispanic cultures.
- Provide sight translation of written documents.
- Professional Skills:
- Cultural expertise, and moral conduct
- Fluent (Speaking, Writing and Reading) in French, Spanish, and English
- Average typing speed is about 50-55 words per minute.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Excellent communication (both oral and written), organizational, analytical, and interpersonal skills
Security Supervisor
Shady Grove Adventist Hospital
Rockville, MD
03.2014 - 09.2024
- Responsible for leading and supervising a team of 20 + security personnel and providing first line management on shift to ensure that all duties are carried out properly.
- Preserve order and enforce rules, regulations, and directives for the viability of the company and the safety of personnel, equipment, and sensitive information.
- Contribute to team effort by accomplishing related results as needed. To inspect buildings and access points of over 12 geographic locations.
- Provide customer service by greeting over 50 visitors daily, professionally, and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Resolve issues by effectively communicating with staff members, police officers, and visitors.
- Prepare reports and testify in court.
- Major Accomplishments:
- International Association for Healthcare Security & Safety
- Crisis Prevention Institute Certification
General Manager/Security Manager
Midtown Lounge
Washington D.C
09.2010 - 03.2021
- Ensured safety of people, property, and information.
- Exceptional skills in handling violence, threatening individuals calmly and effectively.
- Monitored, provided and maintained overall safety and security of patrons.
- Resolved conflicts, handled complaints, and diffused tense situations.
- Major Accomplishments:
- Crowd Control Certification
Residential Counselor
Shady Grove Medical Center, Behavioral Health & Wellness
Rockville, MD
09.2016 - 02.2017
- Provided quality and therapeutic support to individuals with behavioral deficits.
- Provided full-time supervisory and counseling services to individuals with developmental disabilities as well as resolving grievances.
- Major Accomplishments:
- The Mandt System “Putting People First” 2016 Certification
- Crisis Prevention Institute Certification
- Compassionate Care Award Winner for Adventist hospital 2016
Skills
- Attention To Detail
- Reliable and Punctual
- Crisis and crime prevention
- Excellent customer Service
- Team player
- Superb surveillance skills
Certification
- Compassionate Care Award Winner for Adventist hospital 2016.
- IAHSS - International Association for Healthcare Security & Safety.
- Crowd management certificate.
- Professional Medical Interpreter Certificate.
- Certified Qualified Bilingual Interpreter.
- CompTIA Security+ CE.
- The Mandt System “Putting People First” 2016 Certification.
- CPI-nonviolent Crisis Prevention Intervention.
- SPO Special Police Officer.
- DCJS.
- CNA-Certified Nursing Assistant
- GNA-Geriatric Nursing Assistant.
- Medication Technician.
- BLS, First Aide/CPR&AED.
- ServSafe National Restaurant Association Certification.
VOLUNTEER EXPERIENCE:
1. White House Initiative for Disabilities and Autism on Educational Excellence, 2. Police Ride Along with Montgomery County District, 3. Volunteered with Veterans Service Organizations for local community service, 4. Firefighter volunteer for Rescue Station 2 Tacoma Park MD, 5. Police Ride Along with Montgomery County District, 6. SEIU-Service Employees International Union, 7. 2023 Fall Fundraiser with Virginia delegates, 8. World Culture Festival Opening Ceremony, 9. 2023 political October fest, 10. NAACP Stafford County Branch, 11. Little Angel Daycare
Timeline
Residential Counselor
Shady Grove Medical Center, Behavioral Health & Wellness
09.2016 - 02.2017
Security Supervisor
Shady Grove Adventist Hospital
03.2014 - 09.2024
General Manager/Security Manager
Midtown Lounge
09.2010 - 03.2021
Spanish/French Interpreter
Liberty Language services
01.2005 - Current