Summary
Overview
Work History
Skills
Accomplishments
Certification
Awards
Timeline
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MICHAEL JOANIS

Surprise,AZ

Summary

A MARKETING/SALES/ OPERATIONS professional with diverse and extensive experience in the food industry. Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Account Manager

Foodja
04.2025 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Led SEO and backlinking initiatives, improving online visibility and driving organic traffic growth.

Sr Account Manager

GrubHub
10.2015 - 03.2025
  • Achieved MVP Sales Ranking for five consecutive years by consistently exceeding monthly and quarterly revenue quotas by 100–200%.
  • Managed a portfolio of over 700 high-value key accounts, developing and executing customized growth strategies that drove a minimum 30% increase in client sales on the platform.
  • Served as a mentor and coach to peers and new team members, supporting onboarding and performance development to help them surpass individual goals.
  • Built and maintained strong, long-term client relationships through ongoing communication, strategic check-ins, and solution-oriented support.
  • Led client presentations and contract negotiations, securing long-term partnerships and fostering customer loyalty.
  • Partnered with cross-functional teams—including marketing, product, and operations—to deliver innovative, client-focused solutions and enhance platform performance.
  • Conducted market and competitive analysis to uncover new business opportunities and inform sales strategies.
  • Collaborated with the broader sales organization to identify upsell opportunities and drive sustained new business growth.

Pharmaceutical Account Coordinator

Restaurants on the Run
10.2012 - 03.2014
  • Generated revenue for over 2k individual reps by effectively managing assigned accounts and supporting account managers
  • Generated and Closed Referral Leads.
  • Organized and executed various sales techniques (I.E. benefits analysis, marketing collateral / promos, website trainings, etc.).

REWARDS Administrator

Restaurants on the Run
10.2004 - 10.2012
  • Processed REWARD redemption for over 20k clients including receiving, sorting and distribution.
  • Maintained files, assisted in REWARD reconciliation and prepared reports for Controller.
  • Monitored and ordered inventory to maintain sufficient supply levels.
  • Accurately maintained vendor files.
  • Prepared and submitted reports to Assistant Controller.

Restaurant Relations Manager / Menu Coordinator

Restaurants on the Run
10.2003 - 10.2012
  • Operated office equipment such as fax machines, copiers, and phone systems, and used computers for spreadsheets, word processing, database management, and other applications.
  • Maintained over 1500 restaurants day to day needs
  • Answered phones and gave information to callers, took messages, or transferred calls to appropriate individuals.
  • Greeted visitors or callers and handled inquiries or direct them to the appropriate persons according to needs.
  • Set up and maintained paper and electronic filing systems for records, correspondence, and other material.
  • Opened, read, routed, and distributed incoming mail or other materials and answered routine letters.
  • Reviewed work done by others to check for correct spelling and grammar, ensured company format policies were followed, and recommend revisions.
  • Composed, typed, and distributed meeting notes, routine correspondence, and reports.
  • Learned to operate new office technologies as they were developed and implemented.
  • Managed projects and contributed to committee or team work.
  • Ordered and dispensed supplies.
  • Conducted searches to find needed information, using such sources as the Internet.
  • Provided services to customers, such as order placement and account information.

Customer Service Representative

Restaurants on the Run
10.2003 - 10.2005
  • Interacted with customers using a variety of communication channels, responded to inquiries about products and services and resolved service issues.
  • Processed food orders for corporate and residential clients.
  • Maintained communication with restaurant partners to ensure client expectations were met.

Skills

  • Windows Office
  • Graphic Design
  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Relationship building
  • Goal oriented
  • Sales development
  • Issue resolution
  • Networking skills

Accomplishments

  • Assigned and managed top accounts, improving customer service, expanded services and revenue.
  • Increased key account sales by 30% by analyzing buying trends and customer goals.
  • Driven to achieve and exceed fast changing, challenging company goals.
  • Managed and trained associates in multiple roles and positions.
  • Developed and implemented alternative solutions for resolving issues focused on attaining individual and company goals.
  • Adaptive to structure and management changes in a fast pace, competitive environment.
  • Recognized by customers and management for continued excellence in delivering exceptional customer service.
  • Built and maintained outstanding relations with suppliers and vendors to ensure purchasing, deliver and commitment to maintain excellent customer service.
  • Reviewed and processed monthly commissions.
  • Compiled, analyzed and reported on sales dated to ensure best results.
  • Assisted senior management with internal/external programs and projects.

Certification

  • MAP Business Training
  • Sales/Marketing Training

Awards

Marketing/Sales of the Year, 2005, 

Fan Mails for multiple employee of the month, 2008

2017 GrubHub MVP for Account Mannger


Timeline

Account Manager

Foodja
04.2025 - Current

Sr Account Manager

GrubHub
10.2015 - 03.2025

Pharmaceutical Account Coordinator

Restaurants on the Run
10.2012 - 03.2014

REWARDS Administrator

Restaurants on the Run
10.2004 - 10.2012

Restaurant Relations Manager / Menu Coordinator

Restaurants on the Run
10.2003 - 10.2012

Customer Service Representative

Restaurants on the Run
10.2003 - 10.2005

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MICHAEL JOANIS