Michael Johannes
Junction City,OR
Summary
Highly productive and efficient Assistant Manager with expertise in team leadership, operational management, and customer service. Strong communication, problem-solving, and time management skills contribute to smooth operations and positive team dynamics.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Manager
Abby's Legendary Pizza
Eugene, OR
09.2015 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Ensured accurate preparation of food by team members.
- Managed and directed the routing of deliveries.
- Served alcoholic beverages, including tap beer and wine.
- Processed payments for Oregon State Lottery tickets and ensured accuracy of transactions.
Outside Sales Representative
Industrial Carbide Tooling
Eugene, OR
10.2013 - 09.2015
- Researched potential clients, identified decision makers and developed relationships with them.
- Maintained knowledge of current product offerings and pricing structures.
- Developed and implemented sales strategies to increase revenue.
- Negotiated contracts with customers to close deals in a timely manner.
- Provided technical support to existing customers regarding product usage and installation.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Responded promptly to customer inquiries via phone or email.
- Collaborated closely with internal departments to ensure successful execution of campaigns.
Graphic Design
Self Employed Services
Veneta, OR
05.2000 - 10.2013
- Owned and operated a successful mobile business specializing in Sign and Vehicle Graphics.
- Utilized my design skills to create visually striking Pinstriping, Hand Painted and Cut Vinyl Lettering on various mediums such as signs, commercial vehicles, and custom vehicles.
- Researched new technologies related to graphic design toolsets and methods.
- Developed business plans and strategies to grow small business.
- Negotiated contracts with vendors, suppliers, and customers.
- Designed customer loyalty programs to increase sales revenue.
- Oversaw daily operations of small business including customer service and financial management.
- Ensured compliance with applicable laws and regulations while running the business.
- Identified new technologies that could be used to improve efficiency and productivity.
Education
Certificate of Completion - Sign Painting
West Valley Occupational Center
Woodland Hills, CA05-1984
High School Diploma -
Canyon High School
Canyon Country, CA06-1983
Skills
- Operations Management
- Task Delegation
- Product and service knowledge
- Sales monitoring
- Employee Scheduling
- Staff Management
- Compliance understanding
- Budgeting and finance
- Employee performance evaluation
- Graphic and Media Design
- Staff Development
- Project management abilities
- Staff Training and Development
- Cost Control
- Money Handling
Certification
- OLCC licensed
- OR Food Handlers card
- CPR trained
Timeline
Assistant Manager
Abby's Legendary Pizza
09.2015 - Current
Outside Sales Representative
Industrial Carbide Tooling
10.2013 - 09.2015
Graphic Design
Self Employed Services
05.2000 - 10.2013
Certificate of Completion - Sign Painting
West Valley Occupational Center
High School Diploma -
Canyon High School
- OLCC licensed
- OR Food Handlers card
- CPR trained
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