Michael Johnson
Phoenix,AZ
Summary
Experienced Control Management Specialist with over 20 years of experience in the banking industry. Work experience utilizes analytical capabilities, written and verbal communication, and strong interpersonal skills. Excellent reputation for resolving problems and improving customer satisfaction. Organized, dependable, successful at managing multiple priorities with a positive attitude. Deliver digital solutions through the development of tools and resources to track work, maintain efficiency and consistency in execution.
Overview
9
9
years of professional experience
Work History
Control Management Specialist
Wells Fargo Control Management
Tempe, AZ
02.2021 - Current
- Evaluating, monitoring, assessing, and reviewing programs, and documentation to ensure compliance with internal company requirements and agency or government regulations
- Leadership in owning SharePoint sites, Quality Tracking Tool (QTT) management and overall workforce management functions.
- Managed workflow for team (7 people), including application training and systems management. Providing weekly status updates and monthly roll up reports for senior management.
- Evaluating policy, processes, accounts, files, and systems to ensure company standards are met and followed
Mortgage Quality Assurance Analyst III
Wells Fargo Home Lending
Phoenix, AZ
12.2012 - 04.2020
- Evaluating and reviewing programs, processes, and policy documentation to ensure compliance with internal company requirements and agency or government regulations.
- Monitoring and assessing, accounts, files, and systems to ensure company standards are met and followed
- Identified and communicated 4 best practice and process improvements
Education
Associate of Arts - Electronics
Phoenix Institute of Technology
Phoenix, AZ06.1990
Skills
- Microsoft Excel
- Advanced Excel Spreadsheet Functions
- Microsoft PowerPoint
- Database Maintenance
- Diagnostic Procedures
- Issue and Resolution Tracking
- Status Updates
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Control Management Specialist
Wells Fargo Control Management
02.2021 - Current
Mortgage Quality Assurance Analyst III
Wells Fargo Home Lending
12.2012 - 04.2020
Associate of Arts - Electronics
Phoenix Institute of Technology
Similar Profiles
Justin ElfrinkJustin Elfrink
Lead Control Management Officer at Wells Fargo - Wealth Investment ManagementLead Control Management Officer at Wells Fargo - Wealth Investment Management
Wyndon A. HiblerWyndon A. Hibler
VP - Business Risk & Control Officer at Wells Fargo Wealth & Investment ManagementVP - Business Risk & Control Officer at Wells Fargo Wealth & Investment Management
CHANDRA PURDISCHANDRA PURDIS
Senior Operations Manager/ Executive Director at Wells Fargo Wealth ManagementSenior Operations Manager/ Executive Director at Wells Fargo Wealth Management