Michael Johnson
SAN TAN VALLEY,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Second Assistant Manager
QuikTrip
9229 E University Dr, Mesa, AZ 85207
10.2012 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
- Promoted importance of security and customer tracking to minimize store losses.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Used POS system to enter orders, process payments and issue receipts.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Supported loss prevention goals by monitoring shopper behavior.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Education
High School Diploma -
Mesa High School
Mesa, AZ05.2010
Skills
- Managing Multiple Priorities
- Daily Cash Management
- Product and Service Knowledge
- Sales Monitoring
- Shrinkage Prevention
- Stockroom Management
- Directing Team Members
- Food Safety and Quality
- Personnel Supervision
- Retail Knowledge
- POS Transactions
- Cash Drawer Management
- Cash Counting
- Performance Appraisal
- Inventory Control
- Focus and Follow-Through
- Time Management
- Problem Anticipation and Resolution
- Originality and Creativity
- Assignment Delegation
- Money Handling
- Store Organization
- Customer Relations
- Maintaining Clean Work Areas
- Incident Reports
- Customer Service
- Attention to Detail
- Complaint Resolution
- Theft Reduction
- Team Relationships
- Leadership
- Answering Customer Questions
- Inventory Stocking
- Stocking and Replenishing
- Positive Interactions
- Identification Checks
- Customer Assistance
- Janitorial Duties
- Cashier Abilities
- Performing Mathematics
- Energetic and Outgoing
- Adaptable and Flexible
- Gas Pumping
- Food Rotation
- Food and Beverage Preparation
Timeline
Second Assistant Manager
QuikTrip
10.2012 - Current
High School Diploma -
Mesa High School