Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Johnson

SAN TAN VALLEY,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Second Assistant Manager

QuikTrip
10.2012 - Current
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
  • Promoted importance of security and customer tracking to minimize store losses.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Used POS system to enter orders, process payments and issue receipts.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.

Education

High School Diploma -

Mesa High School
Mesa, AZ
05.2010

Skills

  • Managing Multiple Priorities
  • Daily Cash Management
  • Product and Service Knowledge
  • Sales Monitoring
  • Shrinkage Prevention
  • Stockroom Management
  • Directing Team Members
  • Food Safety and Quality
  • Personnel Supervision
  • Retail Knowledge
  • POS Transactions
  • Cash Drawer Management
  • Cash Counting
  • Performance Appraisal
  • Inventory Control
  • Focus and Follow-Through
  • Time Management
  • Problem Anticipation and Resolution
  • Originality and Creativity
  • Assignment Delegation
  • Money Handling
  • Store Organization
  • Customer Relations
  • Maintaining Clean Work Areas
  • Incident Reports
  • Customer Service
  • Attention to Detail
  • Complaint Resolution
  • Theft Reduction
  • Team Relationships
  • Leadership
  • Answering Customer Questions
  • Inventory Stocking
  • Stocking and Replenishing
  • Positive Interactions
  • Identification Checks
  • Customer Assistance
  • Janitorial Duties
  • Cashier Abilities
  • Performing Mathematics
  • Energetic and Outgoing
  • Adaptable and Flexible
  • Gas Pumping
  • Food Rotation
  • Food and Beverage Preparation

Timeline

Second Assistant Manager

QuikTrip
10.2012 - Current

High School Diploma -

Mesa High School
Michael Johnson