Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Johnson

Boiling Springs,SC

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Account Manager

BW Flexible Systems / Machinery Support
01.2019 - Current
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Developed and implemented strategies to increase client retention.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Liaised with marketing and sales teams to develop targeted campaigns.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
  • Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
  • Identified key entry points to enhance market penetration and maximize returns.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Contributed to team objectives in fast-paced environment.
  • Negotiated prices, terms of sales and service agreements.
  • Maintained current knowledge of evolving changes in marketplace.
  • Recorded accurate and efficient records in customer database.
  • Met existing customers to review current services and expand sales opportunities.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Achieved or exceeded company-defined sales quotas.
  • Kept detailed records of daily activities through online customer database.
  • Set and achieved company defined sales goals.
  • Quoted prices, credit terms and other bid specifications.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Presented professional image consistent with company's brand values.
  • Stayed current on company offerings and industry trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Informed customers of promotions to increase sales productivity and volume.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Consulted with businesses to supply accurate product and service information.
  • Contributed to event marketing, sales and brand promotion.
  • Built diverse and consistent sales portfolio.

Southeast Territory Account Manager

Travers Tool Company
08.2016 - 01.2019
  • Developed and presented talks on available products and services that could meet current business needs.
  • Exceeded targets by building, directing, and motivating high-performing sales team.
  • Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management.
  • Documented time, calls and results and submitted reports.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Researched competitor activity and used findings to develop sales growth strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Developed and monitored sales representative goals and performance to drive territory goals.
  • Conducted regular market analysis to identify new opportunities for territory sales growth.
  • Attended trade shows and industry events to promote company products and services.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Worked with vendors and suppliers to support timely delivery of products and services.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
  • Planned and conducted weekly sales meetings to keep sales representatives up-to-date on new products and strategies.

Telecommunicator 3

Spartanburg County Dispatch
07.2002 - 08.2017
  • Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
  • Installed, maintained and supported voice/data applications.
  • Performed day-to-day monitoring, management, administration and support of alarm systems.
  • Maintained documentation for telecommunication systems, equipment inventory and floor plans.
  • Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Identified poor quality lines and underutilized circuits.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Adapted and modified standard techniques, procedures and criteria to solve complex problems.
  • Analyzed and interpreted complex data from multiple sources.
  • Established data security plan and robust data recovery strategies.
  • Installed, maintained and supported VoIP applications.
  • Assisted public with all 911 related emergencies, while simultaneously dispatching various departments.

Education

No Degree - Business Management

Spartanburg Community College
Spartanburg, SC

High School Diploma -

Dorman High School
Spartanburg, SC
07.1998

Skills

  • Business Process Optimization
  • Salesforce Training
  • Employee Mentoring
  • Strategic Account Planning
  • Upselling
  • Client Rapport-Building
  • Persuasive Communication Expertise
  • Business Development and Planning
  • Acquiring New Customers
  • Product Development
  • Strategic Outreach
  • Community Involvement
  • Networking Skills
  • Reporting
  • Persuasive Negotiations
  • Sales Tactics
  • Marketing
  • Goals and Performance
  • Client Relations
  • CRM Software
  • Sales Solutions
  • Business Development
  • New Account Creation
  • Client Meetings
  • Forecasting Ability
  • Verbal and Written Communication
  • Competitive Product Reviews
  • Documentation
  • Business Negotiation
  • Expense Control
  • Account Management
  • Sales
  • Excellent Negotiating Tactics
  • Strategic Planning
  • Customer Rapport
  • Acquisition and Retention Strategies
  • Account Servicing Skills
  • Managing Multiple Tasks
  • Order Processing
  • Issue Resolution
  • Prospecting and Cold Calling
  • Cost Reviewing
  • Order Management
  • Customer Relationship Management
  • Business Strategies
  • Excellent Communication Skills
  • Key Account Generation
  • Supplier Auditing
  • Product and Service Sales
  • Territory Sales Experience
  • Database Management
  • Product Training
  • Organizational Fundraising
  • Regional Accounts
  • Payment Collecting
  • Revenue Growth
  • Vendor Management
  • Strong Lead Development Skills
  • Checking Quotes
  • Sales Reporting
  • Prioritizing Workflows
  • Researching Sales Leads
  • Business Needs Assessment
  • Overcoming Objections
  • Time Management
  • Cold Calling Skills
  • Customer Satisfaction
  • Revenue Retention
  • Selling Advertising
  • Sales Forecasting
  • Outbound Telephone Marketing

Timeline

Account Manager

BW Flexible Systems / Machinery Support
01.2019 - Current

Southeast Territory Account Manager

Travers Tool Company
08.2016 - 01.2019

Telecommunicator 3

Spartanburg County Dispatch
07.2002 - 08.2017

No Degree - Business Management

Spartanburg Community College

High School Diploma -

Dorman High School
Michael Johnson