Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Johnson

Natchitoches,LA

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Insurance Sales Agent

Aflac
02.2022 - Current
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Attended industry conferences to stay informed of latest products and trends.
  • Developed strong referral network in community to raise awareness and increase sales opportunities.
  • Generated leads through cold-calling, networking and other outreach methods.

Shipping Loader

International Paper
08.2014 - 03.2022
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Collaborated with internal departments to verify customer satisfaction and order accuracy.
  • Analyzed data to prepare reports and identify process improvements.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

Quality Control Inspector

Boise
02.2004 - 08.2014
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Collaborated with production staff to establish and meet quality standards
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Completed precise measurements using special tools.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Examined products for imperfections and defects.
  • Recorded inspection and test results on data sheets.
  • Updated quality control records and reports.
  • Monitored product quality at all stages of production process.
  • Followed standard operating procedures for inspections and tests.
  • Trained other workers in inspection and testing procedures.
  • Followed safety protocols while handling hazardous materials.
  • Sampled products to verify compliance with standards
  • Operated and maintained testing equipment.
  • Utilized quality control software to track and analyze product data.
  • Provided technical support to production personnel.

Education

Associate of Applied Science - General Studies

Northwestern State University of Louisiana
Natchitoches, LA
12.2015

Skills

  • Account Management
  • Customer Needs Assessment
  • Customer Retention
  • Account Retention
  • New Business Development
  • Licensed Insurance Agent
  • Customer Service
  • CRM Tracking
  • Team Training and Development
  • Insurance Sales
  • Sales Quota Achievement
  • Prospect Management
  • Client Retention
  • Product Knowledge
  • Carrier Relations
  • Consultative Sales Techniques

Timeline

Insurance Sales Agent

Aflac
02.2022 - Current

Shipping Loader

International Paper
08.2014 - 03.2022

Quality Control Inspector

Boise
02.2004 - 08.2014

Associate of Applied Science - General Studies

Northwestern State University of Louisiana

Similar Profiles

CREATE PROFILE
Michael Johnson