Michael Johnson
Gwynn Oak,MD
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
3
3
years of professional experience
Work History
Teller Service Representative
MECU Of Baltimore
09.2023 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
MEMBER SERVICE SPECIALIST
Sams Club
06.2022 - 08.2023
- Delivered prompt service to prioritize customer needs
- Responded to customer calls and emails to answer questions about products and services
- Managed timely and effective replacement of damaged or missing products
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives
- Recommended specific products and services in alignment with individual needs, requirements, and specifications
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Sought ways to improve processes and services provided
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions
- Maintained up-to-date knowledge of product and service changes
- Implemented and developed customer service training processes
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Delivered functionality assistance via phone and online service platforms
- Investigated and resolved customer inquiries and complaints quickly
- Exhibited high energy and professionalism when dealing with clients and staff
- Met customer call guidelines for service levels, handle time, and productivity.
CASHIER TEAM LEAD
Dollar Tree
05.2021 - 05.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Quickly and accurately counted drawers at start and end of each shift
- Communicated with customers and team members to solve problems
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Helped customers complete purchases, locate items, and join reward programs
- Processed both cash and card purchases and returns
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations
- Assisted customers by answering questions and fulfilling requests
- Educated employees on register use, merchandising, and customer service
- Trained team members on cash register operation and cash handling
- Resolved escalated customer disputes with special actions such as discounts.
Education
Skills
- Customer Support Services
- Member Relations
- Banking
- Ledger and Balance Sheet Competency
- Customer Service Representation
- Guest Services
- Customer Engagement
- Service Sales
Timeline
Teller Service Representative
MECU Of Baltimore
09.2023 - Current
MEMBER SERVICE SPECIALIST
Sams Club
06.2022 - 08.2023
CASHIER TEAM LEAD
Dollar Tree
05.2021 - 05.2022
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