Michael Johnson
Perrysburg,OH
Summary
Seasoned Operations Manager and talented leader with 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Operations Manager
Jim White Toyota
06.2019 - Current
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Service Manager
Dave White Chevrolet
04.2015 - 06.2019
- Hired, trained and supervised team of service staff members to meet business goals.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Launched quality assurance practices for each phase of development
- Negotiated with vendors to secure best prices for parts and supplies.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Service/Store Manager
AAA
03.2012 - 03.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Manager/Loan Officer
Hometown Financial Group
08.2009 - 03.2012
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Service Manager
Rouen Auto Group
09.2005 - 07.2009
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
Salesman/Service Manager
Ed Schmidt Automotive Group
06.1998 - 08.2005
Skills
- Sales Tracking
- Product Promotion
- Problem-Solving
- Customer Retention
- New product introductions strategies
- Business Development
- Unsurpassed work ethic
- Staff Scheduling
- Employee Relations
- Staff Development
- Business Growth Initiatives
- Process flows
Accomplishments
- Earned the “Toyota Management Excellence” Award in 2021,22 and 23 for outstanding performance and overall excellence in Deapership Operations.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Phi Kappa Tau Fraternity
Timeline
Operations Manager
Jim White Toyota
06.2019 - Current
Service Manager
Dave White Chevrolet
04.2015 - 06.2019
Service/Store Manager
AAA
03.2012 - 03.2015
Store Manager/Loan Officer
Hometown Financial Group
08.2009 - 03.2012
Service Manager
Rouen Auto Group
09.2005 - 07.2009
Salesman/Service Manager
Ed Schmidt Automotive Group
06.1998 - 08.2005
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