Michael Johnson

I currently work at Walmart part time to occupy my free time.

My day to day tasks consist of:

• Maintained a clean and inviting store environment, promoting a positive shopping experience for all customers.
• Assisted in inventory management and restocking, ensuring products were readily available for purchase.
• Handled customer inquiries and resolved issues promptly, demonstrating excellent problem-solving skills.
• Developed strong relationships with customers by actively listening to their needs and providing tailored solutions.
• Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.

During my career at IntouchCX, I gained most of my contact center experience. I have had multiple growing opportunities including project work and a promotion. My project work from October 2022- February 2023 included assisting team leads with their workload by managing team metrics, hosting team meetings, one on ones with peers and participating in collaborations. I was promoted from Hyundai's customer care representative to Genesis' five star service customer care.

My current role working for Genesis' customer care includes:

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

During my time at Amazon I enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools. I was also promoted to a step van driver after extensive training.

My day to day consisted of:

• Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.

I had a short career at Suntec due to the company downsizing due to Covid-19 in March of 2020. During my time with Suntec Concrete my job included:

• Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
• Increased safety awareness through conducting regular training sessions for staff and implementing best practices on the job site.
• Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
• Assisted in budget management by monitoring expenses and identifying cost-saving opportunities without compromising quality or safety standards.
• Collaborated with architects and engineers to ensure accurate implementation of design plans while maintaining structural integrity.

Working as a shuttle driver at Hampton Inn, I drove guest from the hotel to Sky Harbor Airport while ensuring safety of all passengers. My tasks also included:

• Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
• Ensured passenger safety by adhering to company protocols and traffic regulations during transit.
• Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
• Assisted passengers with luggage handling, ensuring their belongings were securely stored and safely transported.
• Developed strong knowledge of service area geography, enabling prompt navigation between destinations.

During my career at Rubio's, I was promoted from a general sales associate to a shift manager. My daily tasks included:

• Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
• Promoted a positive work environment through open communication and constructive feedback.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
• Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.