Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Johnson

Parkville,MD

Summary

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Store Brand Leader

Urban Outfitters Inc.
03.2009 - Current
    • The Store Brand Leader will lead and drive sales by taking an Omni channel approach to the retail experience
    • Goal is to deliver an environment that is engaging and inspiring to the customer while fostering continual team development to create a culture of excellence, creativity, collaboration, innovation, and trust.
    • Work to meet or exceed special targets for credit card applications, special donations and specific product promotions.
    • Use in-store system to locate inventory and place special orders for customers.
    • Build customer loyalty and retention by delivering excellent shopping experiences.
    • Maintain up-to-date knowledge of store sales, payment policies and security standards.
    • Deliver energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
    • Recommend complementary purchases to customers, increasing revenue.
    • Provide exceptional services and pleasant shopping experiences to retail customers.
    • Conduct product demonstrations to highlight features and redirect objections to positive aspects.
    • Open, shelf and merchandise new products in visually appealing and organized displays for optimal sales promotions.
    • Created inviting environment for customers by maintaining store organization and cleanliness.
    • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Assistant Store Manager

Sperry Topsider
09.2016 - 03.2017
  • Duties included supporting the Store Manager in the store's operations by maximizing the store's sales potential, developing a cohesive team of highly motivated sales associates, controlling expenses while implementing a high level of superior customer service, product presentation, and housekeeping standards.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Store Manager

Finish Line, Inc.
10.2014 - 09.2016
    • Accountable for managing all day-to-day operations of the store, such as supervises one or more lower-level management staff and other store personnel
    • Recruited and hired new staff as needed, all while demonstrating salesmanship skills
    • Assisted general manager in all aspects of daily shift management by performing primary duties such as customer relations, inventory control, procedural tasks, and paperwork, and visual merchandising
    • Maintained both individual and shift sales, provides daily shift floor coverage, trains sales associates, and supervises POS
    • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
    • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
    • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
    • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Sales Associate/ Visual team

Banana Republic
01.2013 - 01.2014
    • Coordinated with customers by asking open-ended questions to identify requirements and make relevant merchandise suggestions
    • Performed the tasks of assisting customers in finding items or substitutions for out-of-stock items
    • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
    • Engaged with customers to effectively build rapport and lasting relationships.
    • Communicated special features and benefits of the available stocks to customers to influence the buying decision
    • Assisted with seasonal floor sets and monthly visual directives
    • Performed responsibilities of increasing store sales by providing additional suggestions to customers to meet their needs
    • Handled any duties efficiently at work center as directed by the Team Leader

Education

High School Diploma -

Loch Raven High School
Loch Raven, MD

High School Diploma -

Aberdeen Senior High School
Aberdeen, MD

Skills

    • POS data analysis and reporting
    • RF gun tracking and processing
    • Scanning and processing of the new shipment
    • Tracking of fixtures, divisions and other high-volume apparel
    • Microsoft Excel, Word, PowerPoint
    • Typing of 50 WPM
    • Excellent writing and grammar skills
    • Excellent interpersonal skills that allow me to file and manage records
      • Managing expenses
      • Trend/sales forecasting
      • Team Management
      • Performance Analysis
      • Merchandise planning
      • Competitor Analysis
      • Trade show representation

Timeline

Assistant Store Manager

Sperry Topsider
09.2016 - 03.2017

Store Manager

Finish Line, Inc.
10.2014 - 09.2016

Sales Associate/ Visual team

Banana Republic
01.2013 - 01.2014

Store Brand Leader

Urban Outfitters Inc.
03.2009 - Current

High School Diploma -

Loch Raven High School

High School Diploma -

Aberdeen Senior High School

Similar Profiles

CREATE PROFILE
Michael Johnson