Michael Johnson
Chicago Heights Illinois ,IL
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Team Leader
AAI
04.2000 - 06.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Developed and executed training programs that significantly improved team skills and morale.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
Relief Operator
AAI
06.1994 - 06.2024
- Provided input during team meetings to help identify potential areas for process improvement, emphasizing a proactive approach to continuous learning and growth.
- Enhanced safety standards by ensuring proper operating procedures were followed at all times.
- Streamlined production processes with diligent oversight of equipment settings, adjustments, and modifications.
- Supported continuous improvement initiatives by recommending changes in procedures or equipment based on data analysis and observation.
- Provided backup coverage during periods of staff absence or increased workload demands, demonstrating adaptability and flexibility within the role of Relief Operator.
- Improved plant efficiency by monitoring and adjusting equipment to maintain optimal operating conditions.
- Promptly reported any incidents or anomalies that could impact production targets or compromise worker safety to appropriate authorities.
- Assisted in training new relief operators, sharing valuable knowledge and best practices for efficient operations.
- Evaluated the performance of equipment and systems on a regular basis, making recommendations for updates or replacements as needed to maintain optimal functionality.
- Ensured product quality by conducting regular testing and making necessary adjustments to meet established specifications.
- Maximized equipment performance through rigorous inspection routines and timely preventative maintenance tasks.
- Coordinated closely with other departments such as maintenance and quality control to address any concerns or opportunities for improvement.
- Reduced downtime for maintenance by conducting routine inspections and addressing potential issues proactively.
- Maintained detailed records of operational activities, ensuring accurate documentation for compliance purposes and future reference.
- Contributed to a positive work environment by fostering open communication channels between operators, supervisors, and other personnel involved in the production process.
- Performed thorough pre-start checks to ensure that machinery was ready for safe operation during scheduled shifts.
- Collaborated with team members to troubleshoot and resolve complex operational issues, minimizing disruptions to production schedules.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected products and machines to maintain quality and efficiency.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Assembled products according to changing daily work orders and specific customer needs.
- Collaborated with other departments to optimize production workflows.
- Performed general equipment maintenance and repair to minimize downtime.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Prepared reports and technical documentation of day-to-day production processes.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Reviewed production schedules and streamlined processes.
Raw Material Handler
AAI
06.1994 - 07.1994
- Conducted regular physical inventories to maintain accurate records and support efficient planning.
- Assisted in implementing lean manufacturing principles to minimize waste, streamline processes, and boost productivity.
- Complied with company guidelines on hazardous material handling procedures while mitigating risks associated with it.
- Facilitated quick resolution of material shortages by proactively communicating with suppliers when needed.
- Reduced waste by closely monitoring expiration dates and rotating stock accordingly.
- Guaranteed timely delivery of raw materials to production lines, ensuring uninterrupted workflow.
- Enhanced inventory management by accurately tracking and documenting raw material movement.
- Assured quality control by visually inspecting incoming shipments and reporting any discrepancies or damage promptly.
- Maintained cleanliness in the workplace, promoting a safe environment for all employees involved in handling raw materials.
- Provided training and guidance to new team members, ensuring that they understood the importance of proper raw material handling procedures.
- Transported inventory items to appropriate locations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Performed cycle counts and inventory control to accurately track product levels.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Attached identifying tags to containers to mark with identifying shipping information.
- Monitored warehouse to identify missing items, spills, and unusual activity.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Managed warehouse operations and verified proper shipment procedures.
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Moved furniture and boxes using utility dolly and truck ramp.
Education
GED And Diploma - Brick Masonry
Sierra Nevada Job Corps
Sierra Nevada 04.1986
Timeline
Team Leader
AAI
04.2000 - 06.2024
Relief Operator
AAI
06.1994 - 06.2024
Raw Material Handler
AAI
06.1994 - 07.1994
GED And Diploma - Brick Masonry
Sierra Nevada Job Corps
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