Summary
Overview
Work History
Education
Skills
Timeline
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Michael Johnson

Mechanicsville,Virginia

Summary


Diligent Professional with proven ability to handle complex customer inquiries and resolve issues efficiently. Known for delivering high-quality service and fostering customer loyalty through personalized support. Demonstrated expertise in team collaboration and effective communication.

Overview

12
12
years of professional experience

Work History

Senior Customer Service Representative

Owens & Minor
10.2018 - Current
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.

Service Manager

Lowes Home Improvment
09.2012 - 10.2018
  • Resolved customer complaints in professional and timely manner.
  • Ensured associated delivered friendly, professional and timely service to all customers who shopped the store.
  • Championing and implementing strategic asset protection plans that improved safety and security outcomes.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Monitored service staff performance and provided feedback for improvement.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.

Education

Associate of Science - Business Management

Prince George's Community College
Upper Marlboro, MD
04-1991

High School Diploma -

Potomac Senior High School
Oxon Hill, MD
06-1988

Skills

  • Customer support
  • Complaint resolution
  • Quality assurance
  • Payment processing
  • Staff training
  • Floor supervision
  • Remote office availability

Timeline

Senior Customer Service Representative

Owens & Minor
10.2018 - Current

Service Manager

Lowes Home Improvment
09.2012 - 10.2018

Associate of Science - Business Management

Prince George's Community College

High School Diploma -

Potomac Senior High School

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Michael Johnson