Michael Johnson
80 Callahan Avenue,NJ
Summary
Dynamic Operations Manager with a proven track record at Fidelity Paper & Supply, excelling in operations management and team leadership. Mastered inventory control and process improvement, enhancing operational efficiency and customer satisfaction. Skilled in MS Office, adept at fostering customer relationships, and driving project success. Achieved significant advancements in inventory accuracy and team development.
Overview
13
13
years of professional experience
Work History
Operations Manager
Fidelity Paper & Supply
11.2016 - Current
- Developed and maintained knowledgeable and productive team of employees.
- Directed shipping and receiving of wide range of products daily.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Monitored logistics performance and identified improvement opportunities.
- Streamlined logistics processes by implementing efficient inventory management systems.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Implemented advanced forecasting techniques to anticipate demand fluctuations and optimize inventory levels accordingly.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Established contingency plans for potential disruptions in the supply chain, ensuring business continuity during unforeseen circumstances.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Integrated warehouse operations with existing and new business processes.
- Conducted research to address shipping errors and packaging mistakes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Improved inventory accuracy with introduction of cycle counting program, ensuring stock levels were always up-to-date.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Personal Banker
TD Bank Group
07.2011 - 11.2016
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Promoted financial products by maintaining excellent service offering knowledge.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Cross-sold bank products and services to meet customer needs and provide options.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Education
Bachelor of Arts - Business Administration
11-2017
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Inventory management
- Management
- Project management
- Operations oversight
- Customer relationship management
- MS office
- Goal setting
- Inventory control
- Process improvement
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteTimeline
Operations Manager - Fidelity Paper & Supply
11.2016 - Current
Personal Banker - TD Bank Group
07.2011 - 11.2016
Strayer University - Bachelor of Arts, Business Administration
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