Michael Johnson
Riverview,USA
Summary
Dynamic professional specializing in customer service and communication. Expertise in Microsoft Office 365 with a track record of enhancing patient and customer satisfaction through streamlined administrative processes. Demonstrated leadership abilities that promote team collaboration and drive operational improvements in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Server
Oak and Ola
Tampa, FL
07.2023 - Current
- Delivered prompt, friendly, and efficient service to over 100 guests per shift in a high-volume restaurant.
- Trained new servers on menu items and restaurant standards.
- Assisted in developing promotional activities such as special events or discounts to attract more business.
- Used suggestive selling techniques to entice customers with higher-margin items, and add-ons.
- Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
Emergency Department Registrar
BayCare
Riverview, FL
10.2020 - 06.2023
- Verified patient demographics and insurance coverage while collecting copays.
- Conducted patient interviews to address concerns and gather health histories.
- Completed claims forms for various appointments and resolved insurance denials.
- Oversaw administrative operations to enhance overall patient satisfaction.
- Managed front office tasks including customer service, appointment scheduling, and billing workflows.
Manager
Tijuana Flats
01.2018 - 01.2020
- Drove financial performance by verifying sales and profit goals, implementing corrective plans for deficiencies.
- Trained employees across various roles to ensure continuous coverage and operational efficiency.
- Encouraged customer feedback to drive in-store operational improvements.
- Cultivated relationships with internal teams and external partners to enhance collaboration and team culture.
- Conducted inventory counts, assessing integrity against target accuracy levels while tracking variances.
Crew Member
Tropical Smoothie
Brandon, FL
06.2017 - 01.2018
- Upheld high standards of productivity and quality in operations.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by completing assigned task quickly and accurately.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Education
Associate of Arts - Biological Sciences
Hillsborough Community College
Brandon, FL05.2022
Skills
- Microsoft Office 365 and Copilot
- Customer service excellence
- Leadership
- Effective communication
- Time management
- Team building
Certification
- 2-15 Health & Life (Expected Licensure Date: May 2025)
- BLS CPR Certification
- ServSafe Certification
- Certified Personal Trainer
Timeline
Head Server
Oak and Ola
07.2023 - Current
Emergency Department Registrar
BayCare
10.2020 - 06.2023
Manager
Tijuana Flats
01.2018 - 01.2020
Crew Member
Tropical Smoothie
06.2017 - 01.2018
Associate of Arts - Biological Sciences
Hillsborough Community College
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