Michael Johnson

• Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
• Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
• Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
• Assisted sales team with completing customer transactions and managing issues.
• Trained new associates in successful sales and performance strategies.
• Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
• Ensured compliance with sales policies and regulations, maintaining company reputation.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.

• Was hired to consult with cannabis businesses and determine if there was a demand for a paperless payroll issuing service.
• Unfortunately found out that the vast majority of cannabis related businesses in Colorado were already using direct deposit or payroll processing services so the company ended up deciding there wasn't enough interest to continue pursuing the industry.
• Generated advertising brochure for vendor use.
• Created and implemented sales campaigns to drive leads and increase sales.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Gathered, organized and input information into digital database.
• Provided information about service procedures and expected timelines.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Devised and implemented processes and procedures to streamline operations.
• Maintained database systems to track and analyze operational data.
• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.

• Completed rush deliveries on tight timetables to satisfy customer needs.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Expedited deliveries to meet customer deadlines and requirements.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Managed customer inquiries and complaints in polite and professional manner.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Identified mechanical issues, completed basic repairs and reported serious concerns to management.

• I was a independent grower so i did everything from sprouting seeds and cloning to trimming and curing myself. I both sold to dispensaries in bulk and was a member of a compassion club where I would reserve a table and directly supply medical marijuana patients.

•Besides growing my own plants, I was also doing medium scale (80-120gs per batch) BHO production for myself and several other growers during this time. I produced shatter for direct consumption or use in eddibles.

• Cultivated soil and added fertilizer, compost, and amendments.
• Maximized operational profits by closely inspecting crops, assessing quality, and identifying problems such as disease or insects.
• Adjusted production strategies to account for changing weather conditions
• Hired, trained and supervised seasonal workers engaged in cultivation and harvest.
• Spearheaded efficiency improvements targeted on optimizing crop production and exceeding financial targets.
• Led team of 6 skilled and unskilled farm personnel.
• Analyzed soil to measure pH, minerals and organics to judge best fertilizer and amendments for maximum crop production.
• Performed repairs and preventive maintenance on equipment and property.
• Maintained grow records and documentation.
• Used skills to grow new plants from seeds, clippings, and clone-cubes.
• Researched pests and diseases common to individual strains and developed mitigation plans.
• Oversaw cultivation and harvesting of over 150 pounds in each year.
• Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
• Increased profit by streamlining operations.

• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained clean sales floor and straightened and faced merchandise.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Helped customers complete purchases, locate items, and join reward programs.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Monitored customers for signs of security concerns and escalated issues to management.

• Understood and followed verbal and written instructions to complete work correctly.
• Maintained organized and clean work areas at all times on job sites.
• Prepared job sites by removing debris and setting up materials and tools.
• Utilized construction tools and machinery to effectively complete job site projects.
• Used measuring tools such as gauges and tape measure to identify conforming parts during production.
• Observed site safety rules to maximize protections for team members and equipment.
• Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
• Used variety of hand and power tools to complete tasks.
• Loaded and unloaded materials and equipment onto and off construction sites.
• Provided labor support.
• Operated forklifts and boom lifts to complete various tasks.
• Installed drywall, siding and other structural components.
• Worked on sites, installing roofs and other exterior components.
• Completed tear-down of existing structures to prepare for new construction.