Michael Johnson
Beckley,West Virginia
Summary
Personable and dedicated professional with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor
Dolce Vita Cafe
Morgantown, West Virginia
08.2025 - Current
- Trained new employees on service standards and cafe procedures.
- Managed inventory, ordering supplies to maintain optimal stock levels.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
Outdoor Adventure Specialist
Nemacolin Woodlands Resort
Farmington, PA
04.2024 - Current
- Planned and executed adventure programs tailored for diverse audiences.
- Delivered exceptional customer service by promptly addressing inquiries and concerns.
- Conducted pre-activity briefings, clearly explaining rules and safety protocols.
- Demonstrated strong public speaking skills to enhance tour quality for guests.
- Engaged visitors with props and signs to maximize interaction and enjoyment.
Activities Entertainment Specialist
Nemacolin Woodlands Resort
Farmington, PA
04.2024 - Current
- Coordinated entertainment events and activities for guests at a luxury resort.
- Researched industry trends to introduce innovative entertainment options for guests.
- Implemented safety protocols and procedures when dealing with guests at large scale events.
- Monitored feedback from audience members during performances in order to make necessary adjustments or improvements as needed.
- Developed engaging programs to enhance guest experiences and satisfaction.
Student - Sport Management
West Virginia University
Morgantown, US
08.2016 - 05.2022
- Gained exceptional skills with competitive advantage in sports management as well as in communication studies and business administration.
- Learnt wide array of contemporary issues, challenges, and opportunities that confront leaders in today’s dynamic sport industry, encompassing technology application, business and marketing plan development, budgeting and fundraising strategies.
- Attained on-campus and real-world training in range of areas.
- Developed positive connections with multiple colleagues in the program.
Life Insurance Agent
American Income Life
Morgantown, West Virginia
02.2021 - 04.2022
- Educated clients on various types of life insurance policies available in the market.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Reviewed existing contracts to make sure they are compliant with state regulations.
- Upsold products to policyholders and potential new clients.
- Exceeded company sales goals for new policies.
Brand Ambassador
GMR Marketing
Morgantown, US
01.2020 - 05.2020
- Engaged closely with sales and marketing staff to conceptualize marketing campaigns and strategies.
- Executed advertising activities, including speaking with clients about the product, completing surveys, and distributing promotional items.
- Monitored customer feedback and resolved escalated complaints to improve customer satisfaction.
- Boosted brand awareness by attracting potential customers for participation in promotional games.
- Sponsored US Cellular services by offering discounts and branded giveaways to devoted clients.
Athletic Department Intern
West Virginia University Tech
Beckley, US
01.2019 - 08.2019
- Designed library of athletes' records on website in collaboration with athletic director and sports information director.
- Remodeled trophy room and accurately archived Hall of Fame records.
- Met deadlines through effective multitasking and strong time management skills.
- Attended weekly staff meetings to outline upcoming projects and events.
- Compiled competition statistics into databases for analytical purposes.
- Reviewed documents to gather information and respond to inquiries.
Brand Ambassador
Dollar General Big 12 Championship Tour
Morgantown, US
09.2017 - 02.2018
- Educated store personnel on the features and benefits of product to raise brand awareness.
- Delivered unique opportunity to build upon the game-day energy at each campus to sponsor the return of football championship game.
- Negotiated sales and subscriptions with new and existing clients to attain targeted goals.
- Promoted brand by establishing rapport with potential clients.
Team Manager, Junior Varsity & Varsity Men’s Basketball
St. Edmunds Preparatory
Brooklyn, US
01.2012 - 01.2016
- Analyzed hundreds of game videos and prepared tactical game plans for head coaches to use.
- Maintained scorebook, organized practice times for the squad, and produced advance statistics for athletic directors to utilize in league statistics.
- Developed stronger relationship among generations by planning multiple sporting events for alumni and current students.
- Obtained successful coaching experience with teammates by motivating and advising to stay focused and maintain eligible GPA in compliance with NYCHSAA standards.
Education
Master of Science - Sport Management, Communication Studies, Business Administration
West Virginia University
Morgantown, WV01.2022
Skills
- Sports management and event planning
- Critical thinking
- Time management
- Customer service and support
- Brand awareness and product promotion
- Curriculum development and training
- Public speaking and presentation skills
- Content creation and editing
- Advertising and sales strategies
Certification
Life insurance, Licensed in the state of West Virginia
Languages
- Spanish, Beginner
- Italian, Beginner
Affiliations And Activities
- Resident Assistant, West Virginia University, Morgantown, WV
- Student Supervisor & Spokesperson, Up All Night, Morgantown, WV
Timeline
Supervisor
Dolce Vita Cafe
08.2025 - Current
Outdoor Adventure Specialist
Nemacolin Woodlands Resort
04.2024 - Current
Activities Entertainment Specialist
Nemacolin Woodlands Resort
04.2024 - Current
Life Insurance Agent
American Income Life
02.2021 - 04.2022
Brand Ambassador
GMR Marketing
01.2020 - 05.2020
Athletic Department Intern
West Virginia University Tech
01.2019 - 08.2019
Brand Ambassador
Dollar General Big 12 Championship Tour
09.2017 - 02.2018
Student - Sport Management
West Virginia University
08.2016 - 05.2022
Team Manager, Junior Varsity & Varsity Men’s Basketball
St. Edmunds Preparatory
01.2012 - 01.2016
Master of Science - Sport Management, Communication Studies, Business Administration
West Virginia University