Michael Johnston
Reisterstown,MD
Summary
Seasoned bartender with 10+ years of experience in high-end hospitality and fast-paced bar environments. Adept at creating signature cocktails, and handling high-volume orders with precision, while maintaining top-tier customer service. Proficient at numerous POS systems and skilled at maintaining a well-organized, sanitary bar space. Consistently praised for the ability to create a welcoming atmosphere and for a thorough knowledge of an extensive range of spirits, wines, and craft beers. Committed to exceeding customer expectations and enhancing the overall dining experience with personalized service and expert drink recommendations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Elite Hospitality Agent and Mixologist
caves valley golf club
Owings Mills, MD
06.2017 - 11.2022
- Delivered unparalleled service to out distinguished members and their guests with attention to detail, anticipation of needs, and a welcoming demeanor.
- Showcased an extensive knowledge of wines and spirits, including the creation of signature cocktails and an understanding of wine and food pairing.
- Possessed a thorough knowledge of our gourmet dining menu to offer suggestions, answer queries, and accommodate special dietary needs or requests.
- Developed a familiarity with out members' preferences, allergies, and special requests to provide personalized service and enhance their dining and recreational experience.
- Acted as an ambassador for our club, upholding our traditions, etiquette, and standards. Providing information and guidance about club facilities, events, and services.
- Efficiently manage both general table service as well as private events, ensuring they meet the club's impeccable presentation standards.
- Adhered to all club policies, procedures, and service standards, including health, safety, and sanitation regulations.
- Collaborate effectively with the culinary team and other staff members to ensure seamless service delivery for all members and guests.
Server/Bartender
Green Turtle Bar And Grill
Owings Mills, MD
10.2010 - 05.2017
- Provided friendly, responsive service, creating memorable dining experiences for patrons, leading to a high rate of return customers.
- Prepared and served a variety of alcoholic and non-alcoholic drinks according to standard recipes. Displayed a comprehensive knowledge of mixology, beer, wine, and spirits, and make personalized drink recommendations to guests.
- Became well-versed in the food and beverage menus, effectively makin knowledgeable recommendations, upselling items, and accommodating diverse dietary restrictions or preferences.
- Accurately entered orders into the point-of-sale system and managed financial transactions with precision.
- Consistently maintained cleanliness and organization of the bar and dining area, ensuring all service and safety standards were met.
- Communicated effectively with team members and collaborated cohesively to provide top-tier service.
- Strictly adhered to all alcohol service and safety policies, contributing to a secure and responsible dining environment.
Education
Bachelor of Science - Electrical Engineering
University of Maryland - College Park
College Park, MD05.2024
Skills
- Extensive knowledge of drink recipes and food/alcohol safety
- Proficiency in using POS systems
- Full menu knowledge
- Accurate and responsible cash handling
- Patient and effective communication
- Exceptional customer service
- Teamwork
- Quick problem-solving
- Attention to detail
Certification
- TIPS and ServSafe certified in Maryland
Timeline
Elite Hospitality Agent and Mixologist
caves valley golf club
06.2017 - 11.2022
Server/Bartender
Green Turtle Bar And Grill
10.2010 - 05.2017
Bachelor of Science - Electrical Engineering
University of Maryland - College Park
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