Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael A. Johnston

North Liberty

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Workers Compensation Claims Representative

RAS
06.2023 - 12.2023
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Examined claims forms and other records to determine insurance coverage.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Resolved complex, severe exposure claims using high service oriented file handling.
  • Analyzed information gathered by investigation and report findings and recommendations.

Emergency Medical Technician

Washington County Ambulance Service
01.2022 - 06.2023
  • Responded to multiple emergency calls per day to provide quick and compassionate medical assistance and care for patients.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.

Commercial General Liability BI Adjuster

United Fire Group
04.2021 - 11.2021
  • Investigated and handled commercial general liability
  • Adjusted 80 - 100 claims at a time.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Calculated and paid benefits owed; approved claim payments.
  • Maintained necessary records for reference and diaries
  • Communicated with Agents, Claimants, Insureds, and Medical Providers
  • Investigated and resolved problems and issues in timely manner.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Prepared summaries of damage, payments and policy coverage.

Workers' Compensation Adjuster

United Fire Group Inc
01.2014 - 04.2021
  • Adjusted Workers Compensation claims involving medical only, lost time and permanency exposures.
  • Calculated timely reserves and managed reserves throughout claim.
  • Calculates and paid benefits due, approved claim payment.
  • 100+ claims inventory.
  • Maintained necessary records for reference and diaries
  • Communicated with Agents, Claimants, Insureds, and Medical Providers
  • Investigated and resolved problems and issues in timely manner.
  • Verified insurance claims and determined fair amount for settlement.

Captain/Firefighter

North Liberty Fire Department
08.2009 - Current
  • Community Risk Reduction, Firefighter, EMT
  • Captain; Community Outreach, Fire Safety Program Management, Public Relations
  • Designs and Facilitates Fire Safety Presentations for residents of North Liberty
  • Facilitates fire safety presentations to groups of students ranging from 10 to 300 attendees per session.
  • Analyzes emergency data to determine community outreach needs.
  • Implements fire safety programs designed to keep residents safe.

Supervisor

GEICO, Government Employees Insurance
01.2008 - 01.2014
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Supervised day to day operations of Sales Team; 8 direct reports, 80 indirect reports
  • Established team and individual sales goals; sales targets, efficiency targets
  • Operated unit following lean Six Sigma principles
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Administered Quality Control and ensure accuracy of policies sold
  • Maintained compliance with company policies, objectives, communication goals.
  • Investigated and resolved problems and issues in timely manner.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

Corporate Sales Trainer

GEICO, Government Employees Insurance
01.2007 - 01.2008
  • Managed recruitment, training and development for highly effective sales team.
  • Responsible for training of newly hired Property and Casualty Sales Agents.
  • Managed ongoing staff training
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Designed lesson plans
  • Collaborated with trainers in other GEICO Regional offices and Corporate headquarters.

Instructional Designer

GEICO, Government Employees Insurance
03.2005 - 03.2007
  • Creative storyboarding, design of e-learning modules, writing and editing training manuals.
  • Project Management; managed multiple projects with participants in regional offices.
  • Conducted training analysis.
  • Trained new trainers in regional setting.
  • Facilitated trainer preparation programs.
  • Facilitated Regional Training.
  • Planned and monitored implementation of technology-based learning programs.
  • Created curricula, research topics and conceptualized course format, subject matter and presentation.

Education

Paramedicine

University of Iowa
Iowa City IA
12.2024

Liberal Arts And General Studies

Kirkwood Community College
Cedar Rapids, IA
05.2024

Skills

  • Emergency Vehicle Operation
  • Supply Restocking
  • Patient Triage
  • Accident Response
  • Vital Signs Monitoring
  • Patient Transport
  • Direct Patient Care
  • Patient Stabilization
  • Patient Assessments
  • Cardiopulmonary Resuscitation
  • Critical Decision-Making Skills
  • Ambulance Driving
  • Medical Terminology
  • Basic Life Support
  • Patient Assessment
  • Respiratory Emergencies

Certification

Lean Six Sigma Station Certified Certified Firefighter State of Iowa Certified EMT WCLS

Timeline

Workers Compensation Claims Representative

RAS
06.2023 - 12.2023

Emergency Medical Technician

Washington County Ambulance Service
01.2022 - 06.2023

Commercial General Liability BI Adjuster

United Fire Group
04.2021 - 11.2021

Workers' Compensation Adjuster

United Fire Group Inc
01.2014 - 04.2021

Captain/Firefighter

North Liberty Fire Department
08.2009 - Current

Supervisor

GEICO, Government Employees Insurance
01.2008 - 01.2014

Corporate Sales Trainer

GEICO, Government Employees Insurance
01.2007 - 01.2008

Instructional Designer

GEICO, Government Employees Insurance
03.2005 - 03.2007

Paramedicine

University of Iowa

Liberal Arts And General Studies

Kirkwood Community College

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Michael A. Johnston