- Camping
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Running
- Drone Piloting
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Electronics and Circuit Building
- Auto Repair/Restoration
- Watching Movies and TV Shows
Michael Johnstone
TOLLAND
Summary
Accomplished Road Technician with expertise in equipment diagnostics and customer service excellence at United Rentals. Streamlined service processes, reducing downtime by 20%. Skilled in team collaboration and safety protocol adherence, enhancing operational efficiency. Proven track record in preventative maintenance and technical troubleshooting, ensuring optimal equipment performance and customer satisfaction.
Experienced with diagnosing and repairing road equipment. Utilizes advanced diagnostic tools to ensure vehicle performance. Track record of effective preventative maintenance and mechanical troubleshooting.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
31
31
years of professional experience
Work History
Road Technician/Service Manager/Dispatcher
United Rentals
02.1998 - Current
- Diagnosed and repaired equipment failures on-site to ensure operational efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Conducted routine maintenance checks on machinery to prevent unexpected breakdowns.
- Collaborated with team members to streamline service processes and improve response times.
- Trained junior technicians on safety protocols and equipment handling best practices.
- Implemented preventative maintenance schedules, reducing downtime for rental equipment.
- Developed comprehensive reports detailing service activities and equipment performance metrics.
- Performed regular maintenance tasks for optimal vehicle performance and longevity.
- Assisted in training new technicians, sharing knowledge, and best practices to improve overall team performance.
- Contributed to a positive work environment by maintaining clean and organized service vehicles and equipment.
- Managed workload effectively by multitasking, prioritizing tasks and delegating when necessary to optimize productivity and customer satisfaction.
- Troubleshot electrical systems efficiently using diagnostic tools, ultimately restoring functionality more quickly for clients.
- Streamlined inventory management by accurately tracking parts usage and restocking as needed.
- Increased customer satisfaction through efficient roadside assistance and quality repairs.
- Upheld company reputation by adhering to strict quality standards during all repair work.
- Developed strong relationships with customers through clear communication and excellent problem-solving skills.
- Provided exceptional customer service while working under pressure during high-stress situations like roadside emergencies or severe weather conditions.
- Protected the environment by properly disposing of hazardous materials following EPA regulations during each service call.
- Reduced response time by effectively prioritizing service calls based on urgency and location.
- Maintained detailed records of all services performed, ensuring accurate billing and warranty claims processing.
- Enhanced safety by conducting thorough inspections of vehicles before and after service appointments.
- Educated customers on proper vehicle care, resulting in fewer repeat issues and increased trust in services provided.
- Operated all heavy equipment properly according to employer safety specifications.
- Kept up-to-date with industry advancements through ongoing professional development opportunities such as workshops and seminars.
- Analyzed service requests to prioritize urgent repairs and optimize workflow efficiency.
- Collaborated with dispatch team to ensure timely arrival at job sites, minimizing customer wait times.
- Trained new technicians on equipment operation and maintenance procedures.
Treasurer/Owner
"Saint-Jean-Baptiste" Private Social Club
11.2015 - 05.2020
- Developed and implemented financial strategies to enhance organizational funding and sustainability.
- Managed cash flow forecasting to ensure adequate liquidity for operational needs.
- Oversaw budget preparation and monitoring, ensuring alignment with strategic objectives.
Shop Technician/Road Technician
McClinch Equipment
03.1997 - 02.1998
- Collaborated with team members to streamline workflows and enhance productivity in shop operations.
- Diagnosed technical issues and implemented effective solutions to minimize downtime in production activities.
- Kept shop clean, organized and stocked with supplies.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Helped team meet customer service deadlines by working quickly and minimizing errors.
- Efficiently managed multiple tasks, ensuring all projects were completed on time without compromising quality.
- Reduced equipment downtime through regular maintenance and prompt troubleshooting.
- Collaborated effectively with colleagues to complete challenging projects within established deadlines.
- Partnered with shop team to diagnose problems, correct faults and restore equipment to manufacturer specifications through timely preventive maintenance.
- Operated manual, pneumatic and hydraulic shop tools to complete work.
Shop Technician
Chapman Equipment
11.1994 - 03.1997
- Diagnosed equipment issues, conducting repairs to minimize downtime and enhance workflow efficiency.
- Collaborated with team members to streamline processes, improving overall productivity and operational effectiveness.
- Repaired parts, components and assemblies to correct malfunctions.
Education
High School Diploma -
New Britain High School
New Britain, CT01-1994
Skills
- Equipment diagnostics
- Preventative maintenance
- Customer service excellence
- Technical troubleshooting
- Service process optimization
- Team collaboration
- Safety protocol adherence
- Inventory management
- Report generation
- Knowledge sharing and training
- Multi-tasking capabilities
Accomplishments
Managed large jobsites from repairs to rentals and logistics, attracted new customers from the competition
Interests
Timeline
Treasurer/Owner
"Saint-Jean-Baptiste" Private Social Club
11.2015 - 05.2020
Road Technician/Service Manager/Dispatcher
United Rentals
02.1998 - Current
Shop Technician/Road Technician
McClinch Equipment
03.1997 - 02.1998
Shop Technician
Chapman Equipment
11.1994 - 03.1997
High School Diploma -
New Britain High School