MICHAEL JOLLY
Crofton,MD
Summary
I'm a hardworking, enthusiastic worker. Who is always on time at the job, and willing to learn a new trade or skill. I'm always optimistic about any challenge that is put in front of me. Whether it is customer service (behind a counter/desk) or delivering customers packages.
Always trying to make the company that I'd work with go to the next level as far as increasing sales, contributing ideas to ensure that the business gets maximum benefits from ideas.
I'm also a safety-first type of person. So, I'm always interested in safety precautions, and how the company handles that. (You can never be TOO safe.)
Anytime that my co-workers are feeling down and/or that they get frustrated about a task, I'm that person that motivates them and bring them back to life.
Overview
4
4
years of professional experience
Work History
Amazon Delivery Driver
Delivery Service Now
10.2020 - 04.2024
- Increased sales for company by 10% give or take
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Protected people and equipment from hazardous materials by using correct procedures.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Education
High School Diploma -
Cesar Chavez High School Public Policy
Washington, DC06.2006
Skills
- Attention to Detail
- Ability to lift 50-70 lbs
- Great Verbal and Written Communication
- Ability to help companies to grow their social media
- Trip Planning
- Great at working in groups
- Ability to operate heavy Manual equipment
- Ability to operate a trimmer
- Ability to Problem solve ie Improvise
- Create Graphic designs (digital)
- Ability to type 35 words a minute
- Contributing ideas to group/management
Timeline
Amazon Delivery Driver
Delivery Service Now
10.2020 - 04.2024
High School Diploma -
Cesar Chavez High School Public Policy
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