Michael J. O’Neil
New Brighton,PA
Summary
My goal is to leverage over 16 years of customer service expertise and sales experience within a dynamic, professional environment. I aim to further develop my management capabilities while contributing meaningfully to team success through my positive energy, strategic mindset, and competitive drive. With a strong foundation in business banking, I bring a deep understanding of financial products, client relationship management, and operational efficiency. I’m eager to apply this knowledge to support organizational growth, deliver exceptional service, and drive performance in a results-oriented setting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AVP Branch Manager
Huntington National Bank
09.2022 - Current
- As a high-performing branch leader, I take pride in setting the standard for excellence in both production and culture. I manage daily operations and drive sales performance at the New Brighton location, consistently delivering top results—including the branch’s strongest sales year in the past three years. My leadership style centers on fostering a positive, motivated environment where colleagues are empowered to succeed through clear routines, strategic scheduling, and tools like Salesforce.
- Specializing in business banking, I work directly with clients generating $3 million and under in annual revenue and collaborate side-by-side with local partners to serve those in the $3–$20 million range. For clients exceeding $20 million, I ensure a smooth handoff to a dedicated relationship manager. I assist customers in all aspects of their financial journey—from personal and business accounts to loans and credit lines—while educating them on products that save time and money and enhance their financial well-being.
- As the Business Banking Segment Lead, I serve as the go-to resource for business banking strategy and execution across the region. I stay at the forefront of product innovation, learning and rolling out new solutions to my team while coaching peers on best practices and consultative approaches. Trusted by leadership, I’ve trained new managers across the district and regularly serve as a backup for my manager during their time off. I also step in to manage other branch locations during extended absences or vacations, ensuring continuity in leadership and performance. Additionally, I actively represent the bank at networking and community events multiple times a month, building relationships, identifying prospects, and deepening engagement with local businesses. Lead and present with peers segment leads for District and OCR partners in meeting, calls and networking events on update to business banking, regulatory, updated process and community
Branch Manager
Citizens Bank
10.2019 - 09.2022
- Managed daily operations and sales at the Moon Township branch, driving performance through strong customer engagement and team leadership. Ensured branch operations remained fully compliant with regulatory and bank policys while consistently delivering exceptional customer service. Supported customers and colleagues in the sale of personal and business accounts, loans, and credit lines, while educating clients on products that added value to their everyday lives—saving them time and money. Led scheduling and sales routines for the team using Salesforce and other platforms to consistently meet and exceed sales goals. Prior to the branch’s closure, it achieved its strongest results in three years, becoming a significantly more profitable location under my leadership.
Project Manager
Kelly Restaurant Group LLC.
06.2016 - 10.2019
- Provided regional and occasional national service across properties owned by the group, including equipment installation, repairs, and building renovations. Demonstrated expertise in plumbing, electrical, HVAC systems, and general remodeling. Supervised a team of three, managing schedules for both routine and emergency service calls based on operational priorities. Oversaw inventory control and coordinated product procurement from vendors to ensure timely and efficient project completion. Handled all travel logistics for national assignments—including flights, accommodations, and vehicle rentals—while maintaining accountability for company assets such as a service vehicle, corporate credit line, and mobile device.
Education
High School Diploma -
Knoch High School
01.2005
Cognitive Certification EMT - undefined
Butler Community College
01.2014
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BCAVTS (Butler Vo-tech)
01.2005
Skills
- Business Banking & Financial Advising: Experienced in advising clients on a range of business banking solutions, including deposit products, credit lines, term loans, draw-to-term conversions, merchant services, and treasury management tools Skilled in evaluating financial needs and recommending tailored banking products to support business growth Collaborate closely with internal partners to route clients to the most effective solutions Proficient in online banking platforms, budgeting tools, and continuously expanding expertise by analyzing business financials, including profit and loss statements and interim reports with partners over the past year
- Strategic Relationship Building: Demonstrated expertise in professional networking, cultivating centers of influence (COIs), and engaging with community leaders to expand market presence, generate new business opportunities, and strengthen client relationships through active involvement and tailored financial solutions
- Leadership & Management: Proven experience managing teams of 30 employees, overseeing time management, inventory control, and daily floor operations to ensure efficiency and productivity
- Business Operations: Skilled in coordinating travel logistics (flights, hotels, truck rentals), scheduling service calls, managing vendor relationships, and maintaining company assets including vehicles and mobile devices
- Problem Solving & Critical Thinking: Highly proficient in diagnosing operational challenges and implementing effective, timely solutions
- Technical Proficiency: Certified in Microsoft Operating Systems (2012); fluent in Microsoft Excel, PowerPoint, Publisher, and general computer hardware/software troubleshooting
- Trade Skills: Hands-on experience with basic electrical, plumbing, HVAC, and carpentry work, including equipment installation and building renovations
Previous Work History
Additional work history available upon request; professional experience dating back 2003.
Certification
Class B CDL with Airbrake and Passenger endorsements
Cognitive EMT Certification
NMLS
Medallion Certified
Timeline
AVP Branch Manager
Huntington National Bank
09.2022 - Current
Branch Manager
Citizens Bank
10.2019 - 09.2022
Project Manager
Kelly Restaurant Group LLC.
06.2016 - 10.2019
Cognitive Certification EMT - undefined
Butler Community College
undefined
BCAVTS (Butler Vo-tech)
High School Diploma -
Knoch High School
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