Summary
Overview
Work History
Education
Skills
Certification
Workauthorization
Assessments
Awards
Desiredsalary
Timeline
Generic
Michael Jones

Michael Jones

Harlan,IA

Summary

Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Driven professional with knowledge and experience to guide and direct retail stores across multiple locations. Successful background enhancing service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Store Manager

Ace Rent to Own
Denison, IA
10.2019 - Current
  • I run a successful team by hand selection, grown the store from $710,000 to $841,000 in three years
  • Runner-up for store manager for 2 years, runner-up for store of the year for 2 years, runner-up, and successfully got employee of the year for 2023.
  • Growing the store from 472 accounts to 625 accounts, I take care of inventory orders, product management, office supply orders, social media marketing, new hire training, customer relations, coaching staff, answering to higher-ups, developing sales tactics, pricing based on the market, and much more.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Planned special promotions or discounts based on market trends.
  • Provided feedback on marketing campaigns to improve effectiveness.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.

Assistant Store Manager in Training

Burger King
Red Oak, IA
06.2018 - 10.2019
  • Learning all positions in the store and store operations
  • Serve safe certified.
  • Supervised and trained staff to ensure customer service standards were met.
  • Analyzed daily sales figures to determine operational effectiveness.
  • Implemented loss prevention measures to protect against theft and fraud.
  • Delegated tasks according to employee strengths, interests, and abilities.
  • Maintained a clean and organized work environment for employees and customers.
  • Ensured compliance with all company regulations, policies, procedures, safety protocols.
  • Resolved customer complaints promptly and professionally while maintaining a positive attitude.
  • Coordinated store events such as promotional activities, product demonstrations or special displays.
  • Utilized POS system for all transactions including cash handling, returns and exchanges.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

CAP2 associate

Walmart
Shenandoah, IA
01.2018 - 06.2018
  • Stock inventory, new product placement, unloading trucks, face inventory
  • Load and unload freight stock product provide customer service.
  • Greeted customers upon entering the store and provided assistance throughout their shopping experience.
  • Maintained a neat and organized work area while adhering to safety standards.
  • Assisted in training new associates on customer service protocols and operational procedures.
  • Resolved customer inquiries regarding product availability, pricing, product features, returns and exchanges.
  • Consistently met or exceeded established sales goals by providing exceptional customer service.
  • Performed daily register operations such as opening and closing duties, cash handling.
  • Assisted in maintaining a clean store environment through dusting shelves and vacuuming floors.

Assistant department manager

McDonald's
Shenandoah, IA
02.2017 - 01.2018
  • Order product, provide customer service maintain a clean environment.
  • Assisted in the development of departmental goals and objectives.
  • Monitored departmental progress against established goals and objectives.
  • Developed strategies to improve customer service, performance, and productivity.
  • Provided guidance and mentoring to department staff members.
  • Coordinated daily operations within the department.
  • Developed policies and procedures for the department.
  • Conducted regular meetings with team members to discuss progress on projects and tasks.
  • Analyzed data to identify areas for process improvement within the department.
  • Created reports on performance metrics for management review.
  • Managed inventory of supplies for the department including ordering new items as necessary.
  • Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
  • Resolved conflicts between staff members in a professional manner.
  • Ensured that all safety protocols were followed in accordance with company policy.
  • Evaluated job applications from potential candidates and conducted interviews when needed.
  • Implemented training programs for new hires and existing staff members.
  • Planned special events or activities related to the department's mission.
  • Performed administrative duties such as filing paperwork or creating spreadsheets.
  • Collaborated with other departments to ensure efficient workflow throughout the organization.
  • Participated in strategic planning initiatives related to the growth of the business.
  • Developed and enforced safety protocols, significantly reducing workplace accidents.

Youth counselor

Clarinda Academy
08.2016 - 11.2016
  • Prepared students with troubled behavior how to handle themselves in day to day life.
  • Provided individual, group, and family counseling services to youth.
  • Conducted assessments to identify mental health needs of youth.
  • Developed individualized treatment plans based on assessment results.
  • Monitored progress of clients towards goals established in treatment plans.
  • Collaborated with other professionals to coordinate client care and ensure continuity of services.
  • Maintained accurate records of client information including progress notes and case files.
  • Participated in multidisciplinary team meetings to discuss best practices for clients' treatments.
  • Advised parents and guardians regarding issues related to the development of adolescents.
  • Encouraged positive behaviors through reinforcement techniques such as praise or rewards.
  • Provided crisis intervention services in emergency situations.
  • Implemented behavior modification programs designed to reduce disruptive behaviors.
  • Assisted clients in developing coping strategies for managing stressors.
  • Helped clients develop social skills needed for successful interactions with peers.

Heavy equipment mechanic

Self employment
04.2014 - 08.2016
  • Diagnosed mechanical problems using computerized or manual testing equipment.
  • Performed routine preventative maintenance on heavy equipment including oil changes, lubrication of parts, and engine tune-ups.
  • Repaired engines, transmissions, hydraulic systems, brakes, and other components of heavy machinery.
  • Replaced worn out parts such as hoses, belts, bearings and seals.
  • Adjusted operational settings to ensure proper performance of the machinery.
  • Installed new equipment according to manufacturer's specifications.
  • Inspected machines for safety issues prior to operation by operators or customers.
  • Operated various types of construction equipment in order to determine necessary repairs or modifications needed.
  • Cleaned and painted surfaces of machines in order to maintain their appearance.
  • Troubleshot electrical systems on heavy machinery.

Machine Operator

Diamond Insulations
Sioux City, IA
10.2013 - 03.2014
  • Repaired, broke down heavy equipment.
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Troubleshoot malfunctions in equipment or processes.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Read blueprints and job orders to determine product specifications and tooling instructions.
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Carry out regular safety checks on machinery prior to operation.

Forklift Operator and Trainer

Allied Building Products
Denver , CO
08.2012 - 10.2013
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Checked expiration dates on products prior to stocking shelves or shipping out orders.
  • Received incoming shipments; verifying quantity, condition, labeling accuracy and conformance to purchase order specifications.
  • Operated powered industrial trucks in accordance with OSHA regulations.
  • Collaborated with team members on various tasks related to storage and transport operations.
  • Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
  • Complied with safety regulations at all times while operating heavy machinery like forklifts.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Maintained current forklift training and certification as required by company policies.

Multiple line operator

NSK MFG
Clarinda, IA
05.2013 - 07.2013
  • Laser operator set ups loading and unloading.
  • Performed quality checks on products to ensure they met customer specifications.
  • Set up and operated production equipment in accordance with established guidelines.
  • Maintained a clean and safe work environment by following all safety protocols.
  • Monitored production line for any potential problems or malfunctions.
  • Adjusted machine settings to optimize product quality, speed, and output levels.
  • Inspected finished products for defects before packaging them for shipment.
  • Repaired and maintained production machinery as needed to keep the lines running smoothly.
  • Recorded daily production data accurately into company database systems.
  • Loaded raw materials into machines according to instructions from supervisors.
  • Conducted preventative maintenance on all production equipment regularly.
  • Followed detailed instructions from supervisors when performing tasks on the line.
  • Assisted coworkers in troubleshooting and resolving mechanical issues quickly.
  • Collaborated with team members to develop strategies for improving efficiency of line operations.
  • Analyzed test results and made adjustments as necessary to improve product quality standards.

CNC Operator/Saw Operator

Behlen MFG.
Auburn, NE
01.2011 - 04.2011
  • CNC Operation includes: tool changes, checking parts according to blue print, blue print reading, cleaning machine as in draining coolant, checking coolant concentration cleaning metal chips
  • Reading calipers tape measures and other forms of measurement reading was essential
  • This is also the same for saw operator
  • Trained 5 employees on the saw and took over as team lead on the saws since our team lead had an injury.

Line Operator

Kawasaki Motors Corp
Maryville, MO
11.2009 - 01.2010
  • Loading machines that are preset for that specific part and checking the parts with preset check gages.

Hand Packer

Con Agra Foods
Hamburg, IA
04.2009 - 06.2009
  • Hand packing popcorn and loading bags into the machines.

Cashier, stocker, house duties

Casey's General Store
Hamburg, IA

Education

GED -

Iowa Western Community College
Shenandoah, IA

Skills

  • Driver
  • Microsoft Office
  • CPR
  • Training
  • Management
  • Fast learner
  • Customer Service Skills
  • Security
  • Store Management Experience
  • Restaurant Management
  • Leadership
  • Product Management
  • Pricing
  • Retail Management
  • Project Management
  • Business Development
  • Budgeting
  • Negotiation
  • Profit & Loss
  • Account Management
  • Conflict Management
  • Team Management
  • Sales Management
  • Supervising Experience
  • Customer Service
  • Training & Development
  • Store Management
  • POS
  • Shift Management
  • Cash Handling
  • Cash Register
  • Communication Skills
  • Interviewing
  • Sales
  • Strategic Management
  • Restaurant Experience
  • Kitchen Experience
  • Windows
  • Typing
  • Fast Casual Experience
  • Analysis Skills
  • Hospitality
  • Recruiting
  • Salesforce
  • Food Safety
  • Organizational Skills
  • Expense Management
  • Marketing
  • Construction
  • Time Management
  • Forklift
  • Load & Unload
  • Inventory Management
  • Quality Control
  • Sales Support
  • Automotive Repair
  • Custodial Experience
  • Retail Sales
  • Schedule Management
  • Computer Skills
  • English
  • Administrative Experience
  • Team Development
  • Talent Recruitment
  • Customer Service Management
  • Promotional planning
  • Risk Management
  • Operational budgeting
  • Loss Prevention
  • Retail Inventory Management
  • Supply Ordering
  • Employee Training
  • Revenue Generation
  • Store Merchandising
  • Shift Scheduling
  • Store operations oversight
  • POS Systems
  • Operations Management
  • Store opening and closing procedures
  • Sales professional
  • Operational Efficiency
  • Culture development
  • Leadership Development
  • Pricing Strategies
  • Sales Coaching
  • Employee supervision and motivation
  • Sales expertise
  • Sales Strategies
  • Program implementation
  • Security System Monitoring
  • Store Opening and Closing
  • Marketing and Promotions
  • Team Leadership
  • Work Planning and Prioritization
  • Staff Supervision
  • Accurate Cash Handling
  • Budget Development
  • Team Building and Leadership
  • Policies and Procedures
  • Documentation And Reporting
  • Shift checklists
  • Order Management
  • Outstanding communication skills
  • Employee Terminations
  • Opening and closing procedures
  • Delegating Work
  • Budgeting and cost control
  • Bank and Safe Deposits
  • Process Improvements
  • Retail Merchandise Quality Standards
  • Special Events
  • Leading Staff Meetings
  • Inventory Control
  • Recruitment and hiring

Certification

  • Certified Forklift Operator, 12/01/31
  • Driver's License, 12/01/31
  • ServSafe Manager, 03/01/29
  • ServSafe Allergen, 03/01/29
  • ServSafe Workplace, 03/01/29

Workauthorization

Authorized to work in the US for any employer

Assessments

  • Customer Service, Proficient, 03/01/24
  • Sales Skills, Proficient, 03/01/24
  • Customer Focus & Orientation, Proficient, 03/01/24

Awards

Employee of the Year, 12/01/23

Desiredsalary

$60,000

Timeline

Store Manager

Ace Rent to Own
10.2019 - Current

Assistant Store Manager in Training

Burger King
06.2018 - 10.2019

CAP2 associate

Walmart
01.2018 - 06.2018

Assistant department manager

McDonald's
02.2017 - 01.2018

Youth counselor

Clarinda Academy
08.2016 - 11.2016

Heavy equipment mechanic

Self employment
04.2014 - 08.2016

Machine Operator

Diamond Insulations
10.2013 - 03.2014

Multiple line operator

NSK MFG
05.2013 - 07.2013

Forklift Operator and Trainer

Allied Building Products
08.2012 - 10.2013

CNC Operator/Saw Operator

Behlen MFG.
01.2011 - 04.2011

Line Operator

Kawasaki Motors Corp
11.2009 - 01.2010

Hand Packer

Con Agra Foods
04.2009 - 06.2009

Cashier, stocker, house duties

Casey's General Store

GED -

Iowa Western Community College

Similar Profiles

CREATE PROFILE
Michael Jones