Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Jones

SAN FRANCISCO,CA

Summary

Dynamic logistics professional with a proven track record at Amazon, specializing in route optimization and regulatory compliance. Recognized for resolving conflicts and enhancing customer communication, effectively coordinating deliveries to minimize delays. Technical troubleshooting skills combined with self-motivation foster success in fast-paced environments, ensuring timely and secure service delivery. Aiming to leverage these competencies to drive operational excellence in supply chain management.

Overview

7
7
years of professional experience

Work History

Amazon Warehouse Associate

Amazon
Brisbane, CA
06.2024 - 01.2025
  • Packaged products for customer base
  • Worked with cross-functional teams to achieve goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Utilized various software and tools to streamline processes and optimize performance.

Amazon Delivery Specialist

Verve
South San Fr, CA
06.2021 - 06.2024
  • Ensured compliance with applicable laws and regulations related to transportation and logistics.
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
  • Promoted exemplary service to customers by keeping deliveries on time and undamaged.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Remained calm and pleasant with customers at all times, even during tense situations.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Contacted customers prior to delivery to coordinate
  • Utilized GPS systems to plan optimal routes for drivers while minimizing fuel consumption.

Community Security Specialist

Zynga
San Francisco, CA
07.2018 - 11.2020
  • Identified suspicious activity in games to determine an appropriate response.
  • Monitored games to detect intrusions and protect assets.
  • Investigated incidents related to security breaches and conducted forensic analysis of compromised systems.
  • Implemented security software, programs and firewalls to minimize cybersecurity threats.
  • Conducted security assessments of computer networks and systems to identify potential vulnerabilities.
  • Gathered data from daily logs and incident reports to locate security weaknesses.

Education

Political Science And Government

De Anza College
Cupertino, CA

Skills

  • Route optimization
  • GPS navigation
  • Regulatory compliance
  • Problem solving
  • Technical troubleshooting
  • Conflict resolution
  • Self motivation
  • Customer communication
  • Delivery coordination

Timeline

Amazon Warehouse Associate

Amazon
06.2024 - 01.2025

Amazon Delivery Specialist

Verve
06.2021 - 06.2024

Community Security Specialist

Zynga
07.2018 - 11.2020

Political Science And Government

De Anza College

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