MICHAEL JONES
Manhattan,USA
Summary
I embody the true meaning of hospitality, which is going above and beyond for all guests.
Overview
17
17
years of professional experience
Work History
Server
Banquet Serving
01.2022 - Current
- Setup of service and dining area, greeting of guests and serving of beverages, hor d oeuvres, entrees and desserts, breakdown of service and dining area.
- Work cohesively with teammates to provide the epitome of hospitality.
Server
Wahi Diner
01.2024 - 01.2025
- Served food and beverages promptly with focused attention to guests needs.
- Enhanced guest satisfaction by promptly attending to their needs and providing personalized service.
- Addressed guests complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Pete's Tavern
09.2020 - 12.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Enhanced guest satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
TSQ Brasserie
06.2017 - 03.2020
- Served food and beverages promptly with focused attention to guests needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Dos Caminos
11.2015 - 06.2017
- Improved dining experience by providing prompt, attentive service to guests.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server/Host
The French Roast
05.2013 - 11.2015
- Enhanced guest satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Johnny Rockets
06.2011 - 05.2013
- Resolved guest inquiries and concerns promptly, enhancing overall dining experience and satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Maxie's Times Square
02.2008 - 06.2011
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Marketing and Merchandising
Fashion Institute of Technology
New York, NYSkills
- I have worked with a vast number of point-of-sale touchscreen systems Systems such as Micros, Aloha, Positouch, Toast, Revel and Clover
Timeline
Server
Wahi Diner
01.2024 - 01.2025
Server
Banquet Serving
01.2022 - Current
Server
Pete's Tavern
09.2020 - 12.2023
Server
TSQ Brasserie
06.2017 - 03.2020
Server
Dos Caminos
11.2015 - 06.2017
Server/Host
The French Roast
05.2013 - 11.2015
Server
Johnny Rockets
06.2011 - 05.2013
Server
Maxie's Times Square
02.2008 - 06.2011
Marketing and Merchandising
Fashion Institute of Technology
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