MICHAEL JONES
Manhattan,USA
Summary
I embody the true meaning of hospitality, which is going above and beyond for all guests.
Overview
17
17
years of professional experience
Work History
Server
Banquet Serving
New York, NY
01.2022 - Current
- Setup of service and dining area, greeting of guests and serving of beverages, hor d oeuvres, entrees and desserts, breakdown of service and dining area.
- Work cohesively with teammates to provide the epitome of hospitality.
Server
Wahi Diner
3915 Broadway, New York, NY
01.2024 - 01.2025
- Served food and beverages promptly with focused attention to guests needs.
- Enhanced guest satisfaction by promptly attending to their needs and providing personalized service.
- Addressed guests complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Pete's Tavern
129 E 18th St, New York,NY
09.2020 - 12.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Enhanced guest satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
TSQ Brasserie
723 7th Ave, New York, NY
06.2017 - 03.2020
- Served food and beverages promptly with focused attention to guests needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Dos Caminos
675 Huson St, New York, NY
11.2015 - 06.2017
- Improved dining experience by providing prompt, attentive service to guests.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server/Host
The French Roast
78 West 11 St, New York, NY
05.2013 - 11.2015
- Enhanced guest satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Johnny Rockets
8th And Greene, New York, NY
06.2011 - 05.2013
- Resolved guest inquiries and concerns promptly, enhancing overall dining experience and satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Maxie's Times Square
723 7th, New York, NY
02.2008 - 06.2011
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Marketing and Merchandising
Fashion Institute of Technology
New York, NYSkills
- I have worked with a vast number of point-of-sale touchscreen systems Systems such as Micros, Aloha, Positouch, Toast, Revel and Clover
Timeline
Server
Wahi Diner
01.2024 - 01.2025
Server
Banquet Serving
01.2022 - Current
Server
Pete's Tavern
09.2020 - 12.2023
Server
TSQ Brasserie
06.2017 - 03.2020
Server
Dos Caminos
11.2015 - 06.2017
Server/Host
The French Roast
05.2013 - 11.2015
Server
Johnny Rockets
06.2011 - 05.2013
Server
Maxie's Times Square
02.2008 - 06.2011
Marketing and Merchandising
Fashion Institute of Technology