Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Jones

Cedar Hill,TX

Summary

Dynamic and results-driven professional with a proven track record at Etech in customer service and training leadership. Skilled in conflict resolution, team development, and client relationship management. Leverages strong communication and technical support skills to drive performance, uphold data security standards, and consistently exceed expectations in high-pressure environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Training Assistant

Etech
05.2025 - Current
  • Assist in the design, preparation, and delivery of training sessions for new and existing employees.
  • Provide coaching and mentorship to ensure employees meet performance and quality standards.
  • Collaborate with training managers to assess learning needs and develop tailored training materials.
  • Track trainee progress, provide feedback, and document results to improve learning outcomes.
  • Conduct refresher courses and facilitate role-play scenarios to improve communication and problem-solving skills.

Customer Service Representative

Etech
09.2024 - 05.2025
  • Handle complaints, offer appropriate solutions, and follow up for resolution.
  • Maintain customer interaction records, process accounts, and ensure documentation accuracy.
  • Meet personal and team service targets and call handling quotas.
  • Manage large volumes of incoming calls while handling sensitive customer information.
  • Resolve potential data breaches on behalf of customers.

Dispatcher/Supervisor

Always Answer
08.2017 - 09.2024
  • Company Overview: Act as an answering service for various businesses, including medical offices and insurance companies.
  • Handle incoming calls, relay messages, and transfer calls professionally.
  • Schedule and cancel appointments, arrange conference calls, and handle inquiries.
  • Monitor alarm systems and provide emergency dispatching.
  • Act as an answering service for various businesses, including medical offices and insurance companies.

Bar Manager /Lead Bartender

Hillside Prime
Cedar Hill, Texas
06.2022 - 07.2024
  • Oversaw daily bar operations, ensuring smooth service and a positive guest experience.
  • Trained, mentored, and supervised new staff, improving team performance and service quality.
  • Delivered excellent customer service, building strong relationships and resolving guest concerns promptly.
  • Managed inventory, vendor orders, and cost control based on seasonal demand to reduce waste.
  • Enforced TABC and food safety compliance to maintain a safe, professional environment.
  • Balanced high-volume service demands with accuracy and efficiency during peak hours.
  • Handled cash/credit transactions and reconciled registers to ensure financial accuracy.

Education

Associate of Applied Science -

Dallas College
Dallas, TX
05-2026

Skills

  • Excellent Communication & Interpersonal Skills
  • Customer Service & Client Relations
  • Leadership, Team Supervision & Staff Training
  • Call Center Operations & Dispatching
  • Conflict Resolution & Problem-Solving
  • Data Security & Sensitive Information Handling
  • Technical Support & Troubleshooting (Microsoft Windows)
  • Clerical Duties & Data Entry Accuracy
  • Time Management & Multitasking

Certification

Certifications

  • TABC Certification
  • Food Handler Certification
  • Conflict Resolution Certificate
  • Microsoft Office Specialist
  • Leadership & Management Certificate
  • Data Privacy & Security Awareness Training
  • CPR & First Aid

Timeline

Training Assistant

Etech
05.2025 - Current

Customer Service Representative

Etech
09.2024 - 05.2025

Bar Manager /Lead Bartender

Hillside Prime
06.2022 - 07.2024

Dispatcher/Supervisor

Always Answer
08.2017 - 09.2024

Associate of Applied Science -

Dallas College

Similar Profiles

CREATE PROFILE