Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michael Jones

Canal Winchester,OH

Summary

Dynamic hospitality professional with extensive experience at Rusty Bucket, excelling in customer service and conflict resolution. Proven ability to enhance guest satisfaction through efficient service and upselling strategies. Highly reliable in managing bar operations and maintaining cleanliness standards, ensuring a memorable experience for all patrons.

Experienced with overseeing bar shifts and staff coordination to ensure smooth operations. Utilizes leadership skills to manage and train team members effectively. Knowledge of inventory management and customer service, ensuring high-quality bar experience.

Professional hospitality manager with strong background in bartending and team leadership. Adept at fostering collaborative environments, ensuring smooth operations, and adapting to shifting demands. Skilled in inventory management, customer service, and conflict resolution. Known for reliability, effective communication, and results-driven approach.

Overview

14
14
years of professional experience

Work History

Bartender Shift Manager

Rusty Bucket
02.2025 - 10.2025
  • Managed bar operations, ensuring efficient service during peak hours.
  • Trained new bartenders on cocktail preparation and customer service standards.
  • Maintained cleanliness and organization of bar area to enhance customer experience.
  • Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
  • Monitored inventory levels, placing orders to maintain stock and minimize waste.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.

Head Food Runner/Food Service Worker

Cameron Mitchell
06.2021 - 10.2025
  • Supervised daily food running operations, ensuring timely and accurate delivery of orders to guests.
  • Trained and mentored junior food runners, fostering a collaborative team environment.
  • Implemented efficient workflow processes, reducing wait times for food delivery by optimizing routing.
  • Coordinated with kitchen staff to streamline communication and enhance order accuracy during peak hours.
  • Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
  • Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
  • Ensured guest satisfaction through consistent follow-up on completed orders, addressing any concerns or requests promptly.
  • Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
  • Supervised food runners to ensure timely delivery of orders and maintain service quality.
  • Streamlined food presentation processes, enhancing guest satisfaction and operational efficiency.
  • Coordinated with kitchen staff to expedite order fulfillment during peak hours.

Bartender

Keystone Bar & Grill
05.2019 - 06.2021
  • Crafted innovative cocktail recipes, enhancing customer satisfaction and experience.
  • Managed bar inventory, ensuring timely restocking and reducing waste.
  • Trained new staff on drink preparation techniques and customer service standards.
  • Developed strong relationships with regular patrons, fostering loyalty and repeat business.
  • Implemented efficient workflow processes, increasing productivity during peak hours.
  • Conducted regular quality checks on beverages, maintaining high standards of taste and presentation.
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Server Supervisor

Bd's Mongolian Barbeque
01.2018 - 05.2021
  • Supervised server team, ensuring efficient service and adherence to operational standards.
  • Trained new staff on menu offerings, service protocols, and customer engagement techniques.
  • Coordinated dining room activities during peak hours to enhance guest satisfaction and workflow efficiency.
  • Implemented process improvements that streamlined service delivery and reduced wait times for customers.
  • Monitored inventory levels, placing orders to maintain stock availability and minimize waste.
  • Resolved guest concerns promptly, fostering a positive dining experience and encouraging repeat business.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
  • Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
  • Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining high-quality standards.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.

Barback

Yogis Bar and Pub
09.2016 - 05.2018
  • Assisted bartenders by restocking supplies and maintaining cleanliness of workstations.
  • Managed inventory levels to ensure timely availability of beverages and garnishes.
  • Supported customer service efforts by delivering drinks and responding to guest requests promptly.
  • Operated bar equipment efficiently, ensuring proper maintenance and sanitation practices.
  • Collaborated with staff to optimize workflow during peak hours, enhancing service speed and quality.
  • Trained team members on safety protocols, contributing to a secure and compliant work environment.
  • Replaced empty kegs and soda syrups.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Learned how to make wide variety of mixed drinks.
  • Assisted in setting up and breaking down bar area for special events.

Line Cook

Max And Erma's Restaurant
08.2013 - 08.2016
  • Prepared high-quality ingredients for daily menu items, ensuring freshness and taste consistency.
  • Operated kitchen equipment including grills, fryers, and ovens to execute cooking tasks efficiently.
  • Collaborated with kitchen staff to streamline food preparation processes and reduce wait times.
  • Trained new team members on food safety standards and proper cooking techniques.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Grilled meats and seafood to customer specifications.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
  • Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
  • Increased repeat customer numbers with consistent high-quality meal preparation.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Verified proper portion sizes to consistently attain high food quality standards.

Brokerage Associate

PCM Logistics
02.2012 - 07.2013
  • Coordinated logistics operations to ensure timely delivery of shipments.
  • Managed client communications, providing updates on shipment statuses and resolving inquiries.
  • Utilized transportation management systems to optimize routing and minimize delays.
  • Assisted in developing operational processes that enhanced workflow efficiency.
  • Exceeded quarterly sales targets through effective prospecting techniques and strong relationship management skills.
  • Input transfer data into system and manually updated accounting and certificate records.
  • Processed and verified all new account applications and documents.

Education

High School Diploma -

Chaney High School
Youngstown, OH
06-2007

Skills

  • Cleanliness standards
  • Upselling strategies
  • POS system operation
  • Ordering supplies
  • Beverage making
  • Customer service
  • Cash register operation
  • Outgoing personality
  • Suggestive selling
  • Basic accounting
  • Customer service expertise
  • Handling difficult customers
  • Highly reliable

Accomplishments

  • Reduced labor costs [Number]% by reworking schedules.
  • Increased revenue [Number]% by implementing unique promotions.
  • Won "[Name]" Award for [reason].
  • Implemented procedures that reduced wasted stock by [Number]%.
  • Saved company $[Amount] per month in inventory costs by finding new alcohol vendors.
  • Supervised team of [Number] staff members.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Bartender Shift Manager

Rusty Bucket
02.2025 - 10.2025

Head Food Runner/Food Service Worker

Cameron Mitchell
06.2021 - 10.2025

Bartender

Keystone Bar & Grill
05.2019 - 06.2021

Server Supervisor

Bd's Mongolian Barbeque
01.2018 - 05.2021

Barback

Yogis Bar and Pub
09.2016 - 05.2018

Line Cook

Max And Erma's Restaurant
08.2013 - 08.2016

Brokerage Associate

PCM Logistics
02.2012 - 07.2013

High School Diploma -

Chaney High School

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Michael Jones