Michael Jones
Kensoha,WI
Summary
Dynamic operations leader with a proven track record in coordinating complex multi-site logistics and centralized workflow operations within Amazon’s USNS network. Recognized as a subject matter expert, consistently trusted to stabilize tools, diagnose issues, and spearhead improvements across over 60 fulfillment centers. Exceptional strengths include SLA adherence, technical troubleshooting, performance analysis, and ensuring documentation accuracy while fostering seamless cross-team coordination. Committed to driving operational excellence and efficiency through innovative problem-solving and strategic planning.
Overview
5
5
years of professional experience
Work History
NSSP Lead – USNS Flow
Amazon
09.2025 - Current
- Primary SME for NSSP workflows supporting 60+ fulfillment centers.
- Maintained tool configuration accuracy and resolved system defects within a 15-minute SLA.
- Partnered with engineering, product, and ops leaders to stabilize network-wide tools.
- Led cross-functional incident response for operational disruptions.
- Created and maintained scalable documentation and process standards in QUIP.
Deep Dive Lead – USNS Flow
Amazon
10.2024 - 09.2025
- Performed deep investigations into operational defects across multiple FCs.
- Used SQL, Excel, and internal tools to identify root causes of flow instability and SLA misses.
- Partnered with tech support, engineering, and FC leadership to drive actionable solutions.
- Built dashboards that improved network visibility and proactive risk identification.
Team Lead – USNS Flow
Amazon
05.2022 - 10.2024
- Led centralized outbound flow operations for 5+ FCs, ensuring on-time processing.
- Monitored throughput, backlog, routing accuracy, and SLA health in real time.
- Directed tactical workflow adjustments to maintain shift stability.
- Used SQL/Excel to reduce late-risk orders and improve processing predictability.
- Mentored junior associates on tools, escalation paths, and decision-making frameworks.
Process Assistant – MKE1
Amazon
05.2021 - 04.2022
- Coordinated outbound dock staffing, workflow routing, and trailer documentation.
- Ensured accurate logging of outbound trailers and protected shift-level SLAs.
- Resolved real-time floor issues and partnered with leadership on workflow stability.
- Served as acting lead during leadership absences due to strong process knowledge.
Education
Bachelor of Science - Math And Economics
University of Wisconsin Parkside
Kenosha06-2028
Skills
- Service level agreement management
- Multi-site operational coordination
- Key performance analysis and reporting
- Subject matter expert in process efficiency
- VBA automation skills
- Systematic troubleshooting expertise
- Problem-solving and escalation management
- Risk management
- Effective documentation practices
- Collaborative communication skills
- SQL data analysis
- Strong skills in Excel data analysis
- VBA development
- Analytical report development
- Dashboard reporting automation
- Inventory management systems
- Workflow problem analysis
- SOP development skills
- Data-driven operational analysis
Timeline
NSSP Lead – USNS Flow
Amazon
09.2025 - Current
Deep Dive Lead – USNS Flow
Amazon
10.2024 - 09.2025
Team Lead – USNS Flow
Amazon
05.2022 - 10.2024
Process Assistant – MKE1
Amazon
05.2021 - 04.2022
Bachelor of Science - Math And Economics
University of Wisconsin Parkside