Michael Jordan
Sachse,TX
Summary
Multi-Unit Manager with over Twenty
years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Multi-Unit Manager
H & R Block Tax Services
Dallas, TX
10.2022 - Current
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
General Manager
Dollar General Store
Sachse, TX
01.2009 - 10.2022
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Training Manager
KFC-A&W Restaurant
Dallas, TX
04.1999 - 01.2009
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Associate of Applied Science - Business Management
University of Louisiana At Monroe
Monroe, LA05-1986
Skills
- Operations Management
- Sales Growth
- Staff Management
- Customer Service
- Cost Control
- Human Resources Management
- Hiring and Training
Affiliations
- Positive Culture Feeding the Homeless on a monthly basis
- Volunteer at local Church
- Volunteer in my community
Timeline
Multi-Unit Manager
H & R Block Tax Services
10.2022 - Current
General Manager
Dollar General Store
01.2009 - 10.2022
Training Manager
KFC-A&W Restaurant
04.1999 - 01.2009
Associate of Applied Science - Business Management
University of Louisiana At Monroe