Michael Jordan
Pomona,CA
Summary
To utilize experience in digital communication, marketing, and social media management. I am also fluent in different languages and able to communicate with those from different cultures. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
23
23
years of professional experience
Work History
Customer Service Associate
Kohl’s
- Sold merchandise, stocking, and other various responsibilities.
Intern
R1 Concepts
11.2022 - 01.2023
- Managed the social media sites and handled online sales for the company.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Cashier
Disneyland Resort
03.2013 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Barista
The Coffee Bean And Tea
09.2006 - 05.2008
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Trainer
Red Robin
07.2000 - 04.2004
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Education
Master of Public Administration -
Grand Canyon University
Phoenix, AZ09.2025
Bachelor of Arts in Communications -
Grand Canyon University
Phoenix, AZ05.2023
Skills
- I am an expert in explaining data, nonverbal and verbal communication
- Problem Resolution
- Team Collaboration
- Customer Support
- Customer Service
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Communication Skills
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with writers, editors, and other stakeholders.
Timeline
Intern
R1 Concepts
11.2022 - 01.2023
Cashier
Disneyland Resort
03.2013 - 08.2013
Barista
The Coffee Bean And Tea
09.2006 - 05.2008
Trainer
Red Robin
07.2000 - 04.2004
Customer Service Associate
Kohl’s
Master of Public Administration -
Grand Canyon University
Bachelor of Arts in Communications -
Grand Canyon University