MICHAEL JORDAN

Water main installation, repair & maintenance, supervised several water main projects, water service installation, maintenance & repair, water meter change-outs, repair & installations, program and re-program electronic water meters, run interval data reports for water meters, inventory water meters and other pertinent supplies, execute water meters reads, re-reads, meter testing, full meter inspections, customer appointments, leak checks, locking/unlocking delinquent accounts, work closely with the commercial division regarding billing & meter reading, created water meter program sheets, daily work log sheets, valve exercising sheets, monthly report sheets, replace & install meter boxes & tops, valve box installation, traffic detail, valve insertion, replacement & repair, execute utility locates, obtain quote requests for supplies, maintain tally sheets for purchase orders, warehouse detail, inventory creation control database & control, stock materials, read & construct blueprints for distribution system, small & and heavy equipment operator, water tap executions, scribe daily ledgers, general maintenance, (kronos) time sheets, train & evaluate employees, sit in on interviews, execute water taps, storm water maintenance & repair, waste water maintenance and repair, asphalt/concrete restoration

• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Monitored team's performance and gave feedback when necessary.
• Handled customer complaints and inquiries.
• Assisted with training and development of team members
• Water main installation, repair & maintenance, supervised several water main projects, water service installation, maintenance & repair, water meter change-outs, repair & installations, program and re-program electronic water meters, run interval data reports for water meters, inventory water meters and other pertinent supplies, execute water meters reads, re-reads, meter testing, full meter inspections, customer appointments, leak checks, locking/unlocking delinquent accounts, work closely with the commercial division regarding billing & meter reading, created water meter program sheets, daily work log sheets, valve exercising sheets, monthly report sheets, replace & install meter boxes & tops, valve box installation, traffic detail, valve insertion, replacement & repair, execute utility locates, obtain quote requests for supplies, maintain tally sheets for purchase orders, warehouse detail, inventory creation control database & control, stock materials, read & construct blueprints for distribution system, small & and heavy equipment operator, water tap executions, scribe daily ledgers, general maintenance, (kronos) time sheets, train & evaluate employees, execute water taps, storm water maintenance & repair, waste water maintenance and repair, asphalt/concrete restoration

• Stewarding, dishwasher, pot scrubber, pull master helper, general maintenance.
• Assisted servers by providing glassware and utensils to guests.
• Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established and maintained long-range plans for quality assurance.
• Used different strategies to promote exceptional customer service and create positive environment for employees and clients.
• Taught heavy equipment operators and public service workers effective customer service techniques, boosting client satisfaction rates 40%.
• Water main installation, repair & maintenance, water service installation, maintenance & repair, water meter change-outs, repair & installations, daily work log sheets, valve exercising sheets, monthly report sheets, replace & install meter boxes & tops, valve box installation, traffic detail, valve insertion, replacement & repair, obtain quote requests for supplies, maintain tally sheets for purchase orders, warehouse detail, inventory creation control database & control, stock materials, read & construct blueprints for distribution system, small & and heavy equipment operator

• Water main installation, repair & maintenance, supervised several water main projects, water service installation, maintenance & repair, water meter change-outs, repair & installations, program and re-program electronic water meters, run interval data reports for water meters, inventory water meters and other pertinent supplies, execute water meters reads, re-reads, meter testing, full meter inspections, customer appointments, leak checks, locking/unlocking delinquent accounts, work closely with the commercial division regarding billing & meter reading, created water meter program sheets, daily work log sheets, valve exercising sheets, monthly report sheets, replace & install meter boxes & tops, valve box installation, traffic detail, valve insertion, replacement & repair, execute utility locates, obtain quote requests for supplies, maintain tally sheets for purchase orders, warehouse detail, inventory creation control database & control, stock materials, read & construct blueprints for distribution system, small & and heavy equipment operator, water tap executions, scribe daily ledgers, general maintenance, (kronos) time sheets, train & evaluate employees, sit in on interviews, execute water taps, storm water maintenance & repair, waste water maintenance and repair, asphalt/concrete restoration.

• Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.
• Scheduled events in recreation facilities and monitored facility conditions.
• Coordinated staff volunteers to supervise events and facilitate scheduled activities.

Behavioral Management

Lesson Plan Construction/implementation

Computer lab

Chapter I

Cafeteria duty

general maintenance

errands

copier

field trips

grade papers

• Computer lab, Chapter I, Cafeteria duty, general maintenance, errands, copier, field trips, grade papers, teach and assist student with lessons.

• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
• Delivered top-notch administrative support to office/field staff, promoting excellence in business operations.
• Reviews operating budgets periodically to analyze trends affecting budget needs/spending .
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Defined clear targets and objectives and communicated to all team members.
• Trained and developed personnel to improve safety, employee relations and resolve customer issues.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Developed and maintained courteous and effective working relationships.
• Constructed policy and procedures manual