MICHAEL JORDAN
Urbana,MD
Summary
Knowledgeable Customer Service Professional with a comprehensive background in customer service coordination. Adept at streamlining processes to improve client satisfaction and operational efficiency. Demonstrated ability to resolve complex issues and foster productive team environments.
Customer service professional with proven track record in managing client interactions and optimizing service processes. Known for reliability, adaptability, and strong focus on team collaboration to achieve outstanding results. Expertise in conflict resolution and effective communication ensures seamless service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Leisure World of Maryland
01.2024 - 01.2025
- Coordinated and managed 50-70 daily service calls for residents, ensuring efficient resolution of issues.
- Implemented feedback mechanisms to improve service delivery and address resident concerns effectively.
- Processed and submitted accurate and timely invoices for billing, guaranteeing compliance with company policies and procedures.
- Assisted with month-end closing activities related to revenue recognition and account reconciliation.
- Established strong relationships with residents, enhancing customer satisfaction and generating positive publicity for the organization.
- Demonstrated excellent problem-solving skills by identifying complex issues within service calls and discovering effective solutions
Recruiter/ Talent Sourcer
All About Labor
01.2023 - 01.2024
- Oversaw the research and identification of qualified candidates for open positions, streamlining the recruitment process.
- Leveraged various communication methods to develop innovative recruiting strategies that increased success rates
- Generated interest in organizational vacancies, building and maintaining an extensive talent pool.
- Managed applicant tracking systems to store and track candidate information efficiently.
- Qualified job applicants and referred them to managers, making hiring recommendations
- Collaborated with hiring managers to refine job descriptions and align recruitment strategies.
- Developed strong relationships with candidates through effective communication and timely follow-ups.
Logistics Coordinator
MUSIC AND ARTS
01.2022 - 01.2023
- Orchestrated the most efficient methods for transporting instruments to various destinations. Managed order logistics, including returns and replacements, to enhance service efficiency.
- Leveraged SAP and CRM software applications for processing orders effectively. Utilized computer systems to monitor shipments from origin to destination and generate timely reports.
- Explained proposed solutions to customers, management, and other interested parties via written proposals and oral presentations.
- Maintained accurate purchase order files to ensure operational integrity. Managed warehouse inventory, tracked stock levels, and monitored product shelf life diligently. Collaborated with other departments as necessary to meet customer requirements and effectively capitalize on sales opportunities
- Managed inventory levels, utilizing warehouse management systems to optimize stock availability and reduce delays.
- Developed shipping schedules, effectively balancing customer needs with operational capacities to improve delivery efficiency.
Education
BA - Business Management
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
ADELPHI, MD01.2017
Mechanical Engineering - undefined
Montgomery College
Rockville, MD01.1990
Skills
- Windows 10
- SAP
- One call resolution
- Coordinating service initiatives
- Shipping, receiving, and warehousing
- PowerPoint
- Excel
- Data Entry
- Account Management
- Social Media
- CRM Software
- Time Management
- Organization
- Scheduling
- Problem-solving
- Teamwork and collaboration
- Communication (both written and verbal)
- Complaint handling
- Logistics management
- Call center experience
- Customer service excellence
- Microsoft outlook, word, and Excel
Certification
- OSHA 10 Certification 2021
Timeline
Customer Service Coordinator
Leisure World of Maryland
01.2024 - 01.2025
Recruiter/ Talent Sourcer
All About Labor
01.2023 - 01.2024
Logistics Coordinator
MUSIC AND ARTS
01.2022 - 01.2023
Mechanical Engineering - undefined
Montgomery College
BA - Business Management
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE