Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Volunteer
Michael Jordan Jr

Michael Jordan Jr

Senior Floor Concession Supervisor/Bartender
Houston,TX

Summary

Knowledgeable [Desired Position] with proven track record in managing concession operations and leading teams to deliver exceptional customer service. Successfully overseen inventory management and staff training, ensuring smooth daily operations and high customer satisfaction. Demonstrated expertise in conflict resolution and team coordination. Professional in food and beverage industry with extensive experience in overseeing concession operations and driving customer satisfaction. Known for fostering team collaboration and delivering consistent results in dynamic environments. Reliable and adaptable, with strong skills in inventory management and staff training.

Overview

15
15
years of professional experience
2
2
Certification

Work History

Head Bartender

Palace Party Bevco
09.2022 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.

Bartender

Nite Owl World Solutions
01.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Senior Floor Concession Supervisor/Head Bartender

ARAMARK Sports and Entertainment
01.2010 - Current
  • Monitored equipment maintenance needs and coordinated timely repairs to minimize downtime and disruption to service flow.
  • Enhanced guest experience by addressing customer concerns promptly and professionally, resolving issues to satisfaction.
  • Enhanced staff loyalty by implementing continuous training and constructive feedback initiatives.
  • Scheduled staff efficiently according to peak hours and events, reducing labor costs while maintaining excellent service levels.
  • Improved employee retention through ongoing coaching, feedback sessions, and providing growth opportunities within the organization.
  • Increased customer satisfaction by ensuring efficient concession operations and maintaining a clean, organized workspace.
  • Boosted revenue through effective upselling techniques and suggestive selling of high-margin items to customers.
  • Developed strong relationships with event coordinators, leading to successful execution of catering orders during large-scale events.
  • Fostered a positive work environment, motivating team members to consistently deliver exceptional guest service experiences.
  • Trained new employees on proper food handling techniques, resulting in improved food safety standards and compliance.
  • Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas of growth.
  • Achieved high levels of cleanliness throughout the concession area by enforcing strict sanitation protocols among staff members.
  • Collaborated with other supervisors to develop strategies for improving overall concession stand performance and profitability.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.

Education

Diploma -

Proviso East High School
Maywood, IL

Texas Southern University
Houston, TX

Skills

  • Staff training and supervision
  • Cash handling expertise
  • Attentive service
  • Taking inventory
  • POS system proficiency
  • Managing cash register
  • Strong communication skills
  • Cash handling
  • Customer service
  • Quality control standards
  • Bar equipment maintenance
  • Suggestive selling
  • Expert mixology
  • Team leadership
  • Mixology
  • Safe food handling procedures
  • Drink pairing
  • Safe alcohol service
  • Alcohol safety
  • Customer service expertise
  • Hospitality service expertise
  • Highly reliable
  • Handling difficult customers
  • Complex Problem-solving
  • New hire training
  • Team training and development
  • Creative mixology
  • Changing beer kegs

Certification

  • SafeServe Manager Certification – National Restaurant Association.
  • Food Handler's Card or Permit - Various State Health Departments.
  • ServSafe Alcohol - National Restaurant Association.
  • ServSafe Food Handler's Certification
  • State Driver's License

Accomplishments

  • Supervised team of Number staff members.
  • Documented and resolved Issue which led to Results.

Timeline

Head Bartender

Palace Party Bevco
09.2022 - Current

Bartender

Nite Owl World Solutions
01.2022 - Current

Senior Floor Concession Supervisor/Head Bartender

ARAMARK Sports and Entertainment
01.2010 - Current

Diploma -

Proviso East High School

Texas Southern University

Similar Profiles

CREATE PROFILE
Michael Jordan JrSenior Floor Concession Supervisor/Bartender