Michael Joseph

Assistant Manager

Dairy Queen Grill & Chill

05.2017 - 01.2024

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Developed strong working relationships with staff, fostering a positive work environment.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Improved customer satisfaction by addressing and resolving complaints promptly.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Reviewed sales and gross profit report to assess company efficiency.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Kept building spaces premises clean inside and outside.
Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Performed regular inspections of fire extinguishers, emergency exits, and other safety equipment to ensure proper functioning.
Reported damages and hazardous conditions to management for further action.
Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
Emptied trash cans and recycling bins to keep building clean and free of germs.
Kept public pathways clear of safety hazards and spills with regular checks and attention.
Checked in and stocked inventory throughout facility.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Safeguarded building security by locking doors and setting alarms at the end of each shift.
Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
Cleaned equipment and machinery to maintain in optimum working condition.
Excellent communication skills, both verbal and written.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Skilled at working independently and collaboratively in a team environment.
Portioned and wrapped food to place directly on plates for service to patrons.
Increased daily sales by upselling menu items based on customer preferences.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Monitored food quality and freshness throughout day.
Processed customer payments and balanced cash drawers.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Cleaned and organized kitchen, dining and service areas.
Greeted customers and answered inquiries regarding menu items and specials.
Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Prepared and served various food and drink items to customer specifications in fast-paced environments.
Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.

Overview

Work History

Assistant Manager

Education

Skills

Timeline

Assistant Manager

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