Michael Joseph
Columbus,OH
Overview
7
7
years of professional experience
Work History
Assistant Manager
Dairy Queen Grill & Chill
05.2017 - 01.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reviewed sales and gross profit report to assess company efficiency.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Kept building spaces premises clean inside and outside.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Performed regular inspections of fire extinguishers, emergency exits, and other safety equipment to ensure proper functioning.
- Reported damages and hazardous conditions to management for further action.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Checked in and stocked inventory throughout facility.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Safeguarded building security by locking doors and setting alarms at the end of each shift.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Increased daily sales by upselling menu items based on customer preferences.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Monitored food quality and freshness throughout day.
- Processed customer payments and balanced cash drawers.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Education
Westerville Central High School
Westerville, OH05.2021
Skills
- Staff Management
- Staff Training and Development
- Financial Management
- Customer Service
- Staff Training
- Task Delegation
- Money Handling
- Team Leadership
Timeline
Assistant Manager
Dairy Queen Grill & Chill
05.2017 - 01.2024
Westerville Central High School