MICHAEL JOSEPH HILLIER
Arcadia,CA
Summary
Customer-focused professional with experience in real estate, concierge service, and guest support. Brings strong communication, scheduling, follow-up, and conflict-resolution skills, along with attention to detail and local market knowledge to support smooth client and guest experiences.
Overview
10
10
years of professional experience
Work History
Real Estate Agent
Berkshire Hathaway
Pasadena, California
12.2024 - Current
- Advised Berkshire Hathaway clients on home purchases and sales.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Listed properties in MLS using Berkshire Hathaway marketing standards.
- Scheduled showings and open houses for qualified buyers.
- Coordinated appointments to show homes to prospective buyers.
- Responded promptly to client inquiries via phone or email.
- Built client relationships through calls, meetings, and follow-up.
- Researched local market trends for Berkshire Hathaway pricing guidance.
Concierge
The Americana At Brand, Caruso Affiliated
Glendale, CA
11.2019 - Current
- Delivered friendly guest service through answering questions, resolving concerns, and sharing tailored recommendations to enhance guest experience.
- Managed scheduling, reservations, and information requests efficiently to support guest needs and operational flow.
- Responded to guest issues with calm, practical solutions during time-sensitive situations.
- Coordinated event setup and logistics to ensure seamless activities and maximize guest satisfaction.
- Maintained positive communication with tenants and vendors to support daily operations.
Scorekeeper
Arcadia American Little League
Arcadia, CA
02.2017 - 07.2017
- Studied game rules to maintain precise scoring in high-pressure situations.
- Managed game clock to ensure accurate timing for all game events.
- Completed detailed reports and time sheets for each game.
- Arrived early to set up equipment and verify facility readiness for games. for games to set up equipment and check facilities.
Education
Associate of Arts - Business Administration
Pasadena City College
Pasadena, CA06-2024
High School Diploma -
Arcadia High School
Arcadia, CA06-2020
Skills
- Real estate transactions
- Contract negotiation
- Real estate marketing
- Property presentation
- Client management
- Customer service skills
- Exceptional communication
- Conflict resolution
- Guest anticipation
- Multitasking and prioritizing
- Event coordination
- Detail-oriented record-keeping
- Office software
- Relationship networking
- Local attractions knowledge
- Adaptability under pressure
HOBBIES
Loves hard work and takes pride in dedication and perseverance, enjoys golfing and the focus and discipline it requires, maintains a consistent gym routine 5–7 days a week, values family time and strong personal relationships, and is committed to personal growth and maintaining a strong work ethic.
Timeline
Real Estate Agent
Berkshire Hathaway
12.2024 - Current
Concierge
The Americana At Brand, Caruso Affiliated
11.2019 - Current
Scorekeeper
Arcadia American Little League
02.2017 - 07.2017
Associate of Arts - Business Administration
Pasadena City College
High School Diploma -
Arcadia High School