- Music
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Camping
Michael Joubert
Woonsocket,RI
Summary
Dynamic Restaurant General Manager with a proven track record at Morin's 1911 Restaurant, excelling in operations management and customer engagement. Expert in inventory management and cost control, successfully boosting revenue through innovative marketing strategies. Adept at training staff and fostering a collaborative environment to enhance service quality and guest satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Morin's 1911 Restaurant
09.2024 - Current
- Assisted in daily operations to ensure efficient restaurant management.
- Supported staff training initiatives to enhance team performance and service quality.
- Learned inventory control processes to maintain stock levels and reduce waste.
- Implemented customer service protocols to improve guest satisfaction and retention.
- Maintained cleanliness standards through adherence to health and safety regulations.
- Utilized point-of-sale systems for accurate transaction processing and reporting.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff of 60
Executive Chef
Morin's 1911 Restaurant
08.2002 - Current
- Developed and executed innovative menu items to enhance dining experience.
- Supervised a kitchen staff of 16 to ensure efficient food preparation and service.
- Implemented food safety protocols to maintain health standards in kitchen operations.
- Collaborated with suppliers to source high-quality ingredients for menu development.
- Trained new kitchen staff on operational procedures and culinary techniques.
- Oversaw business operations, inventory control, and customer service for restaurant.
Assistant Restaurant General Manager
Applebee's Neighborhood Bar & Grill
04.2000 - 08.2002
- Led daily operations, ensuring compliance with health regulations and quality standards.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Evaluated employee performance using established metrics during regular evaluations, identifying opportunities for professional growth or necessary corrective action when warranted.
- Reduced food waste by closely monitoring inventory levels, ordering supplies as needed, and adjusting menus accordingly.
- Completed inventory purchases and oversaw shipment processing.
- Oversaw food preparation and monitored safety protocols.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Software Support Specialist Outlook
Stream International
06.1999 - 11.1999
- Documented troubleshooting procedures, improving knowledge sharing among staff members.
- Delivered exceptional customer service through clear communication and empathy, resulting in increased client retention rates.
- Developed a comprehensive knowledge base of common Outlook software issues, facilitating quicker problem-solving for customers.
Education
No Degree - Business And Managerial Economics
Community College of Rhode Island
Lincoln, RIHigh School Diploma -
Attleboro High School
Attleboro, MA05-1988
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Customer engagement
- Budget planning
- Purchasing
- Menu development
- Reservation management
- Social media marketing
- POS system
- Labor and food cost control
- Scheduling staff
- ServeSafe manager
- Front of house management
- Back of house management
Accomplishments
Increased restaurant sales from $1.3Millon to $3Millon in 10 years
Certification
Serve Safe Manager Certified
Interests
Timeline
Restaurant General Manager
Morin's 1911 Restaurant
09.2024 - Current
Executive Chef
Morin's 1911 Restaurant
08.2002 - Current
Assistant Restaurant General Manager
Applebee's Neighborhood Bar & Grill
04.2000 - 08.2002
Software Support Specialist Outlook
Stream International
06.1999 - 11.1999
No Degree - Business And Managerial Economics
Community College of Rhode Island
High School Diploma -
Attleboro High School
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