Michael Joyner
Orlando,FL
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
31
31
years of professional experience
Work History
Assistant Manager
SiteOne Landscape Supply Inc.
Winter Park, FL
01.2024 - Current
- Established processes for monitoring customer satisfaction levels.
- Coordinated with other departments to ensure smooth flow of operations.
Manager of Operations
SiteOne Landscape Supply Inc.
Orlando, FL
11.2022 - 01.2024
- Investigated customer complaints related to product and service quality or delivery issues.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Prepared reports summarizing operational results against established goals and objectives.
Customer Service Representative
SiteOne Landscape Supply Inc.
Winter Park, FL
10.2015 - 11.2022
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
John Deere Landscapes Supply
Orlando, FL
10.2011 - 11.2015
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Manager of Operations
John Deere Landscapes Supply
DeBary, FL
10.2005 - 10.2010
- Investigated customer complaints related to product and service quality or delivery issues.
- Negotiated contracts with vendors for services necessary for daily operations.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Prepared reports summarizing operational results against established goals and objectives.
Manager of Operations
Century Rain Aid
Enterprise, FL
10.1995 - 10.2005
- Investigated customer complaints related to product and service quality or delivery issues.
- Negotiated contracts with vendors for services necessary for daily operations.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Prepared reports summarizing operational results against established goals and objectives.
Customer Service Representative
Century Rain Aid
Longwood, FL
10.1993 - 10.1995
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Edgewater High School
Orlando, FL05-1974
Skills
- Operations Management
- Sales monitoring
- Task Delegation
- Product and service knowledge
- Customer Relations
- Money Handling
- Staff Supervision
- Sales Growth
- Policy Enforcement
Timeline
Assistant Manager
SiteOne Landscape Supply Inc.
01.2024 - Current
Manager of Operations
SiteOne Landscape Supply Inc.
11.2022 - 01.2024
Customer Service Representative
SiteOne Landscape Supply Inc.
10.2015 - 11.2022
Customer Service Representative
John Deere Landscapes Supply
10.2011 - 11.2015
Manager of Operations
John Deere Landscapes Supply
10.2005 - 10.2010
Manager of Operations
Century Rain Aid
10.1995 - 10.2005
Customer Service Representative
Century Rain Aid
10.1993 - 10.1995
High School Diploma -
Edgewater High School