Michael J. Ramirez
Spectrum Communications
Del Valle,TX
1
Certification
40
years of professional experience
B2B Sales Professional with extensive experience in managing client relationships and optimizing deal pipelines. Demonstrates strong analytical skills and a proven ability to streamline sales processes and increase revenue. Adept at collaborating with cross-functional teams to ensure smooth deal flow and accurate account management.
Work History
Residential Customer Resolution Agent
5 Months- Customer Retention: Listen to, investigate, and resolve customer complaints, using strong negotiation skills to overcome objections and save accounts.
- Sales & Upgrading: Identify opportunities to upsell or cross-sell TV (video), internet, voice, and mobile products to enhance service value.
- Billing & Troubleshooting: Process orders, manage account changes, and navigate billing systems. Troubleshoot video, internet, and streaming issues using diagnostic tools.
- Competitive Knowledge: Maintain a strong understanding of competitor pricing and packages to discuss side-by-side product comparisons with customers.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed escalated customer issues, ensuring timely resolution and satisfaction.
Vehicle Exchange Program Manager
9 Months- Sales and Customer Engagement: Successfully facilitated the sale of new and pre-owned vehicles, achieving and exceeding monthly sales targets.
- Conducted detailed evaluations of trade-ins, providing fair and competitive offers to customers.
- Delivered exceptional customer service during interactions at the service drive, ensuring satisfaction and fostering repeat business.
- Social Media Marketing: Strategically managed and optimized social media platforms to generate leads and boost dealership visibility.
- Created engaging content and campaigns to attract potential buyers and promote inventory.
- Process Improvement and Collaboration: Partnered with sales and service teams to streamline processes, improving efficiency and customer experience.
Multi Modal Executive
2 Years 4 Months- Provided excellent customer service and built relationships with each of our unique customers.
- Called on warm leads to convert cold leads, expanding the book of business.
- Scheduled shipments by working directly with carriers and customers.
- Ran daily tracking reports to ensure pickups and deliveries occurred on time.
- Troubleshot issues during shipment transit.
- Collaborated with carriers to dispute charges when appropriate.
- Mastered product information and customer relationship software (Salesforce.com).
Associate Agent
4 Months- Consulted with customers to assess their needs and ensure appropriate coverage for Auto, Home, and Life insurance policies.
- Completed application and binding processes, delivering seamless and efficient insurance coverage solutions.
- Engaged with customers in person and over the phone, building strong relationships and providing personalized service.
- Successfully sold Property & Casualty (P&C) insurance, meeting and exceeding sales objectives.
- Maintained active licenses in P&C, Life, and Health insurance, ensuring compliance and expertise in industry standards.
- Developed customized insurance solutions for clients, enhancing policy satisfaction and retention.
- Educated clients on coverage options, driving informed decision-making and increased policy uptake.
Driver Helper
4 Months- Assisted drivers with the delivery and handling of Amazon XL packages, ensuring timely and accurate deliveries.
- Managed delivery manifests to track packages and verify successful drop-offs.
- Maintained adherence to assigned routes, optimizing efficiency and meeting delivery schedules.
- Assisted drivers in loading and unloading cargo efficiently.
- Ensured timely delivery of goods by coordinating with the driver on routes.
Independent Agent
1 Year- Consulted with customers to assess their needs and ensure appropriate coverage for Auto, Home, and Life insurance policies.
- Completed application and binding processes, delivering seamless and efficient insurance coverage solutions.
- Engaged with customers in person and over the phone, building strong relationships and providing personalized service.
- Successfully sold Property & Casualty (P&C) insurance, meeting and exceeding sales objectives.
- Maintained active licenses in P&C, Life, and Health insurance, ensuring compliance and expertise in industry standards.
- Developed and implemented customer engagement strategies to enhance client retention.
- Analyzed market trends to identify opportunities for policy enhancements and new product offerings.
Associate Agent
6 Months- Consulted with customers to assess their needs and ensure appropriate coverage for Auto, Home, and Life insurance policies.
- Completed application and binding processes, delivering seamless and efficient insurance coverage solutions.
- Engaged with customers in person and over the phone, building strong relationships and providing personalized service.
- Successfully sold Property & Casualty (P&C) insurance, meeting and exceeding sales objectives.
- Maintained active licenses in P&C, Life, and Health insurance, ensuring compliance and expertise in industry standards.
- Assisted in claims processing, ensuring accurate documentation and timely resolution for customers.
- Collaborated with team members to streamline operational workflows, improving service delivery efficiency.
Sales Consultant
4 Months- New and used car sales
- Brand Loyalty
- Customer Service
- Cultivated strong customer relationships to enhance client satisfaction and drive repeat business.
- Executed sales strategies to meet and exceed monthly sales targets consistently.
- Conducted product demonstrations to effectively communicate features and benefits to potential customers.
- Mentored junior sales staff, providing guidance on best practices and sales techniques.
- Analyzed market trends to identify opportunities for growth and improvement in service offerings.
- Streamlined sales processes resulting in improved operational efficiency and reduced turnaround time.
Brand Ambassador
3 Months- Developed brand awareness through engaging customer interactions and promoting dealership services.
- Coordinated promotional events to enhance customer experience and drive dealership traffic.
- Educated customers on vehicle features, ensuring informed purchasing decisions and enhancing satisfaction.
- Collaborated with sales team to align branding strategies with dealership goals and objectives.
- Utilized social media platforms to increase brand visibility and engage potential customers effectively.
- Mentored new brand ambassadors, fostering a culture of teamwork and high performance within the team.
- Analyzed customer feedback to identify trends, informing strategic marketing initiatives for better outreach.
Agent
6 Months- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Conducted thorough needs assessments to recommend appropriate insurance products for clients.
- Collaborated with team members to streamline policy processing and improve operational efficiency.
- Analyzed market trends to identify new opportunities for business growth and client acquisition.
Agent
11 Months- Client-Centric Approach: Prioritizes client needs, ensuring tailored solutions and exceptional service delivery.
- Outstanding Customer Service: Builds strong relationships through attentive, responsive, and professional interactions.
- Emotional Intelligence: Demonstrates empathy, self-awareness, and adaptability in understanding and managing interpersonal dynamics.
- High Energy and Enthusiasm: Approaches tasks with vigor and positivity, driving productivity and inspiring others.
- Persistence and Resilience: Maintains focus and determination to overcome challenges and achieve goals.
- Integrity and Honesty: Upholds ethical standards, fostering trust through transparent and truthful communication.
- Mentored junior agents on best practices in customer service and product knowledge.
Director of Latin American Operations
7 Years 10 Months- Leveraged global reach and resources to facilitate timely, high-quality repairs across the USA, Mexico, and Canada.
- Demonstrated flexibility in managing catastrophe response and implementing tailored repair solutions.
- Directed quality control management, ensuring adherence to established standards and seamless repair flow processes.
- Established and implemented repair processes, including repair flow optimization and quality checks on job sites.
- Successfully expanded sales into new lines of business, driving revenue growth and diversification.
- Conducted training sessions for insurance professionals on hail damage estimation and repair techniques.
- Represented the organization at trade shows, enhancing industry presence and fostering strategic partnerships.
- Managed onsite budgets, monitored job progress, and provided detailed updates to C-level executives and directors.
- Negotiated and signed contracts with multiple companies to streamline repair processes on job sites.
- Collaborated with diverse job site departments to ensure smooth repair workflows and maintain quality control.
- Directed cross-functional teams to optimize project delivery and ensure alignment with organizational goals.
- Spearheaded strategic planning initiatives, enhancing operational efficiency and resource allocation.
Field Operations Manager
8 Years 11 Months- Global Reach: Operates seamlessly across international markets, delivering consistent, high-quality services worldwide.
- Catastrophe Response Expertise: Adapts swiftly to manage diverse disaster scenarios with efficiency and precision.
- Robust Resource Network: Leverages extensive resources to ensure timely, high-quality repairs and restoration.
- Economies of Scale: Harnesses operational efficiencies to deliver cost-effective solutions without compromising quality.
- Dedicated Management Team: Provides focused leadership to drive project success and client satisfaction.
- Specialized Insurance Training: Equips insurance professionals with expert knowledge in hail damage estimation and general repair techniques.
- Oversaw daily field operations, ensuring adherence to quality and safety standards.
- Led cross-functional teams in implementing process improvements for efficient service delivery.
Master Claims Representative
6 Months- Conducted property damage appraisals.
- Set up and maintained case files associated with claims investigations.
- Negotiated total loss settlements for damaged vehicles.
- Performed accident investigations.
- Conducted initial investigations of fraud claims.
- Managed claims processing for various insurance products, ensuring compliance with company policies and industry regulations.
- Collaborated with customers to gather necessary documentation and information for efficient claims resolution.
- Reviewed and analyzed claim files to determine validity and assess loss exposure accurately.
Claims Representative
3 Years 9 Months- Investigated coverage, liability, and damages of automobiles, including fraud cases.
- Set up and maintained case files associated with claims.
- Negotiated bodily injury claims.
- Conducted property damage appraisals.
- Responded immediately to accident scenes.
- Conducted in-person interviews with all parties involved in a claim.
- Performed accident scene investigations.
- Analyzed and processed claims efficiently to ensure timely resolution.
- Collaborated with policyholders to gather necessary documentation for claims assessment.
Assets Protection Team Leader
1 Year 4 Months- Minimized losses to Target by monitoring and reducing internal and external theft.
- Collaborated with cross-functional teams to monitor inventory levels and proactively address stock shortages.
- Ensured that all areas were safe for guests and team members.
- Analyzed inventory data using Microsoft Excel to enhance accuracy and implement effective inventory management strategies.
- Set up case files, conducted investigations, and interviewed team members regarding dishonest activities.
- Prevented external theft through shoplifting prevention, apprehension, and recovery measures.
- Hired, trained, and supervised the assets protection team.
- Provided safety awareness training.
- Ensured the operational integrity of all physical security controls.
- Fostered community relations.
- Monitored front-end cash control procedures and related documentation, following up on all deficiencies.
- Collaborated with the central collections office to initiate prosecutions as directed and ensured compliance with proper check acceptance procedures.
- Trained team members and executives on safety and stock shortage policies and procedures.
- Led asset protection initiatives to reduce theft and improve store safety protocols.
- Developed training programs for team members on loss prevention practices and safety procedures.
Telecommunications Officer
4 Months- Served as a liaison between the community and the police department.
- Dispatched police officers to incidents on campus.
- Managed communication systems to ensure operational efficiency during emergency responses.
Resident Assistant
7 Months- Maintained an atmosphere conducive to studying for residents.
- Enforced university policies and procedures.
- Provided counseling and facilitated dispute resolution among residents.
- Facilitated community-building initiatives to enhance resident engagement and foster a supportive living environment.
- Coordinated educational programs and workshops to promote personal development among residents.
- Mediated conflicts between residents, ensuring adherence to university policies and fostering a positive atmosphere.
- Developed and implemented safety protocols, enhancing resident awareness of emergency procedures and resources.
- Mentored new Resident Assistants, providing guidance on role responsibilities and effective communication strategies.
- Analyzed feedback from residents to improve programming efforts and enhance overall resident satisfaction.
Law Enforcement Specialist
3 Years- Enforced the Uniform Code of Military Justice (UCMJ) and Air Force regulations as a base patrolman, ensuring safety and compliance.
- Volunteered off-duty to support the Kadena Air Base Criminal Investigation Section and the Armed Forces Police Detachment in San Antonio, Texas.
- Assisted the United States Secret Service during the Vice Presidential visit to Taif, Saudi Arabia, during the 1991 Gulf War, ensuring robust security and operational support.
- Served as a member of the Kadena Air Base Emergency Services Team (SWAT), responding to critical incidents with precision and efficiency.
- Coordinated base-wide posts and patrol operations as a desk sergeant at Kadena Air Base, optimizing security and operational readiness.
- Conducted thorough investigations to ensure compliance with military regulations and safety protocols.
- Developed training programs to enhance operational readiness and improve response capabilities among personnel.
Infantryman
3 Years 3 Months- Served as an Automatic Rifleman and Assistant Fire Team Leader.
- Mastered and executed various infantry tactics, ranging from weaponry to small unit operations.
- Led small unit operations during training exercises to enhance mission readiness and tactical effectiveness.
- Conducted reconnaissance missions to gather intelligence and support strategic planning initiatives in operational environments.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
Education
Bachelor of Science - Criminal Justice
Associate's Degree - General Studies
Skills
Supply Chain & Inventory Management
Inventory Management
Freight
CRM Software
Operating Systems
Microsoft Office
Computer Skills
Salesforce
Computer Literacy
Data Entry
Microsoft Excel
Microsoft Dynamics 365
Supervising Experience
Project Management
Leadership
Management
Conflict Management
Time Management
Public Speaking
Quality Control
Quality Assurance
Business Development
Territory Management
Litigation
Inside Sales
Direct Sales
B2B Sales
Customer Service
Relationship Management
Sales
Performance Marketing
Account Management
Outside Sales
Negotiation
Presentation Skills
Communication Skills
Certification
- Life Insurance License
- Property and Casualty License
- Insurance Producer License
- Driver's License
Skills
Inventory Management, Freight, CRM Software, Operating Systems, Microsoft Office, Computer Skills, Salesforce, Computer Literacy, Data Entry, Microsoft Excel, Microsoft Dynamics 365, Supervising Experience, Project Management, Leadership, Management, Conflict Management, Time Management, Public Speaking, Quality Control, Quality Assurance, Business Development, Territory Management, Litigation, Inside Sales, Direct Sales, B2B Sales, Customer Service, Relationship Management, Sales, Performance Marketing, Account Management, Outside Sales, Negotiation, Presentation Skills, Communication Skills, Driving, Military Experience, Insurance Sales, Spanish, Fleet Management, Security, Financial Acumen, Marketing, Information Security, Analysis Skills
Timeline
Residential Customer Resolution Agent
Spectrum Communications
02.2026 - CurrentRead More
Vehicle Exchange Program Manager
South Point Hyundai / Genesis of Austin
07.2024 - 04.2025Read More
Multi Modal Executive
Nolan Transportation Group
03.2022 - 07.2024Read More
Associate Agent
Frank Gamboa Insurance Agency - Allstate
11.2021 - 03.2022Read More
Driver Helper
Waves Logistics
07.2021 - 11.2021Read More
Independent Agent
Total Protection Insurance
11.2020 - 11.2021Read More
Associate Agent
Chris Porter Insurance Agency Allstate Insurance
03.2020 - 09.2020Read More
Sales Consultant
Howdy Honda
11.2019 - 03.2020Read More
Brand Ambassador
South Austin Nissan
08.2019 - 11.2019Read More
Agent
Family Heritage Insurance
02.2019 - 08.2019Read More
Agent
New York Life Insurance
03.2018 - 02.2019Read More
Director of Latin American Operations
Know How Systems Global
04.2010 - 02.2018Read More
Field Operations Manager
Dent Wizard International
05.2001 - 04.2010Read More
Master Claims Representative
Nationwide Insurance Company
07.2000 - 01.2001Read More
Claims Representative
Progressive County Mutual Insurance Company
10.1996 - 07.2000Read More
Assets Protection Team Leader
Target Stores Division
06.1995 - 10.1996Read More
Telecommunications Officer
Department of Public Safety Services, University Police Department, Sam Houston State University
12.1994 - 04.1995Read More
Resident Assistant
Department of Residence Life, Sam Houston State University
05.1994 - 12.1994Read More
Law Enforcement Specialist
United States Air Force
08.1989 - 08.1992Read More
Infantryman
United States Marine Corps Reserve
05.1986 - 08.1989Read More
Central Texas College
Associate's Degree from General Studies
Read More
Sam Houston State University
Bachelor of Science from Criminal Justice
Read More